Gungun Sharma

Motivated and detail-oriented professional with 2+ years of practical experience in client relation management, retail store operations, and social media coordination. Proven track record in building strong client relationships, resolving customer inquiries efficiently, and managing multi-channel communications. Seeking a Customer Support / Client Coordination role to leverage strong communication skills and deliver exceptional service.

Client Handling Executive - DSA (Direct Selling Agent - Loan Services) - Agra, UP

• Handled incoming and outgoing client inquiries regarding various loan products and application procedures.
• Maintained positive client relations, addressed concerns promptly, and guided customers through required documentation.
• Managed regular client follow-ups to ensure high customer satisfaction and service efficiency.

Store Operations Associate - Retail Enterprise - Agra, UP

• Managed front-desk client interactions, assisted walk-in customers, and offered product recommendations.
• Maintained basic inventory records, assisted with billing operations, and ensured a smooth daily workflow.
• Developed strong interpersonal relationships with regular customers to foster brand loyalty.

Social Media Coordinator - Freelance / Local Client Projects - Agra, UP

• Managed content scheduling, messaging, and comment interactions across Instagram and Facebook pages.
• Engaged directly with online users, answered direct messages (DMs), and addressed client inquiries promptly.
• Assisted in audience engagement strategies and basic content organization to expand digital reach.

Higher Secondary (Class 12th) (2027-04)

Secondary School Certificate (Class 10th) (2022)