Gunnank Singh

Client-focused Account Manager and Customer Success professional with 3+ years of experience managing enterprise relationships, driving retention, and turning complex delivery challenges into seamless client experiences. Proven ability to maintain 95%+ satisfaction scores, reduce escalations proactively, and build the systems that keep clients engaged and expanding. Equally strong in one-on-one client conversations and in building the operational frameworks that make great service repeatable at scale.

Project Manager – Strategy & Operations at Independent Consulting (2025-12 – Present)

• Owned the full B2B client lifecycle from first contact to signed agreement — redesigned intake and followup processes, cutting average time-to-close by ~20%.
• Wrote 15+ SOPs covering client onboarding, sales, compliance, and team operations — hired and trained a 3-person team; output improved ~25% within the first month.
• Designed and ran two client acquisition programmes across 8 international markets (100 enterprise accounts + 1,000-unit service pipeline) — both hit agreed milestones within 60 days.
• Built a new business division end-to-end — AOP, financial model, GTM framework — delivered ~30% faster than the original timeline through structured project management.
• Maintained live cross-functional project trackers and ran weekly reviews across BD, Operations, and Compliance — flagged risks before they became client-facing issues.

Senior Executive – Key Account Management at Magic Billion (2025-03 – 2025-10)

• Served as primary point of contact for a portfolio of international enterprise clients — maintained 95%+ client satisfaction score throughout tenure.
• Reduced escalations by 30% through proactive communication cadences and early issue identification — clients consistently rated responsiveness as a key strength.
• Coordinated end-to-end delivery for 373 individuals across a complex multi-city programme — managed documentation, compliance, and deployment across 6 locations with 100% regulatory compliance.
• Built Excel-based operational dashboards to track real-time delivery status and flag blockers early — improved internal reporting efficiency by 40% and reduced client-facing delays.

Business Analyst at Effibar India Private Limited (2022-11 – 2024-12)

• Used regression models to track market trends across 3 international markets; insights fed directly into target-setting and drove a 15% uplift in daily performance metrics.
• Supported competitive strategy for large infrastructure tenders — benchmarked data and helped the team submit more effective bids.

Key Account Manager at Fitternity (2022-05 – 2022-10)

• Grew lead pipeline by 30% through targeted outreach strategy; contributed to a 20% sales increase across NCR in 6 months.

B.Sc. in Economics – Delhi Technological University (2019 – 2022)