Gurjeet Kaur

A principal executive 'point of contact' for the organization, accountable for ensuring that appropriate strategies are in place and are acted upon according to the priorities. A multi-faceted professional with over 10+ years of extensive experience in the areas of Human Resource, Administration and Training Domain. A keen planner & implementer with expertise in managing entire end to end operational activities with key focus on top-line & bottom-line profitability by ensuring optimal utilization of resources.

Skills in handling activities involving resource planning, in-process inspection, team building and co-ordination with internal/external departments. Talent for conducting out various HR activities both in house & outbound program to upkeep the motivation of the employees. Effective communicator & negotiator with strong analytical, problem solving & organizational abilities.

HR Operation Manager & Administration at People Central Infotech Pvt Ltd (2021-01 – Present)

• Shouldered responsibilities as HR Operations Manager & Administration, working upon Recruitment and Hiring, Training and Development (95%–97% operational efficiency).
• Employer-Employee relations, maintain company culture, manage employee benefits, create a safe work environment and handle disciplinary actions (96% employee satisfaction and engagement).
• Identified areas of concern and taking corrective and preventing actions and ensuring full compliance with company policies and procedures (98% complaint).
• Responsible for making periodically check for legislative changes and new trends and develop new policies to make sure the organization's policies and procedures are fit for purpose and complete (95%–97% policy effectiveness).
• Instrumental in ensuring supply chain throughout the organization and ensures that departmental requisitions are processed, suppliers managed, and necessities supplied correctly for office and facilities management functions (96%–98% fulfillment accuracy).
• Responsible for organizing multiple events for the employee welfare and retention (95% employee retention and engagement).
• Responsible for reimbursement claims of personnel, viz proper checking of Travelling, Conveyance, Telephone/Mobile Phone Exp bills etc., ensure control and timely payment of the same after approval of the competent authority (98% billing accuracy and timeliness).
• Successful in managing Resource planning & optimization, Back-office proposals & Liasoning, Documentation for administrative policies and procedure (96%–97% resource utilization).
• Tracking daily Biometrics- maintaining Leaves and Attendance, preparing monthly reports and uploading to head office (99% data accuracy).
• 360- Degree Performance Management Powered by HR Analytics (95% performance alignment).
• Worked on EPFO AND ESIC Portals of the Company (100% statutory compliance; 98% audit accuracy).
• Handled all the Bank related activities of the organization (97% financial processing accuracy).

Office Manager at Matrix Education presented by Reeha Learning Pvt. Ltd. (2018-01 – 2020-12)

• Contribute to the recruitment plan and strategies for recruitment (98% hiring success).
• Screening of CVs', identification of candidates, contacting them and calling for interview (95%–97% candidate shortlisting accuracy).
• Assist Managers in interview process; On selection negotiate and finalize salaries, fix joining date (96% offer-to-join conversion).
• Issuing of Offer/ Appointment letters, Check references and follow-up for closure (98% onboarding compliance).
• Working closely with finance department to process salaries (96% payroll accuracy).
• Joining Formalities; Attendance tracking: Mapping manpower needs Drive team performance (95% workforce utilization).
• Carrying out various activities to promote the organizational culture (95% employee engagement).
• Maintain a comprehensive databank of professionals (Personnel/ salary database/ experience) (98% data accuracy).
• Handling all correspondence and organizing contact between the sales executives and their customers (97% communication efficiency).
• To maintain proper record of company assets issued to marketing personnel and ensure accountability (98% asset accountability).

Supervisor at BPL Medico (2014-01 – 2018-12)

• Supervising and coordinating medical staff: This includes overseeing the work of doctors, nurses, technicians, and other medical personnel, ensuring efficient workflow and effective teamwork (95% operational efficiency).
• Ensuring compliance: Adhering to healthcare regulations, standards, and protocols to maintain quality and safety (98% compliant).
• Managing operations: Overseeing daily routines, optimizing workflows, and implementing policies and procedures to improve efficiency (96% process efficiency).
• Training and development: Conducting staff training programs and supporting their professional growth (95% training effectiveness).
• Medical Billing Supervisor: Manages a team responsible for billing, collections, and ensuring compliance with healthcare billing regulations (97% billing accuracy).
• Front Office Supervisor: Manages the front desk staff, ensuring smooth operations and excellent customer service (96% customer satisfaction).
• Book keeping Records of the Company (99% financial record accuracy).

MBA in HRM – Sikkim Manipal University (SMU) (2018-12)

B.Sc – Kashmir University (2013-12)

12th – Govt. Girls Higher Secondary School (Amira Kadal) JKBOSE

10th – Caset Experimental School JKBOSE