Experienced hospitality professional with 14 yrs of experience majorly in luxury hotels
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Experienced hospitality professional with 14+ years in luxury hotels, specializing in Rooms Division, guest experience, recruitment, training, budgeting, operational excellence, and team leadership. Proven track record in luxury hospitality brands including Taj, Aman, and Hotel Yak&Yeti.
Entrepreneur at Baari Swaad Ka Jharokha (2022-10 – Present)
Owned and managed a 32-cover café, overseeing operations, staffing and guest experience.
Rooms Division Manager at Hotel Yak&Yeti (2019-03 – 2021-09)
Managed 112 associates across Front Office, Housekeeping, Laundry, Reservations and Health Club. Responsible for recruitment, training, budgeting and performance management.
Director at Grapt Roots Pvt. Ltd. (2018-03 – 2019-03)
Led operational and business initiatives.
Assistant Manager – Palace Services at Taj Group (2013-08 – 2016-05)
Responsible for recruitment, training and service standards at Taj Lands End Mumbai and Taj Umaid Bhawan Palace Jodhpur.
Team Leader – Palace Services at Taj Umaid Bhawan Palace (2006-08 – 2013-01)
Delivered exceptional guest satisfaction and maintained top mystery audit scores.
Guest Relations Executive at Aman (2005 – 2006)
Managed luxury guest relations and personalized service delivery.
Bachelor of Arts in English Language&Literature – Kumaun University
Diploma in Hotel Management – Trade Wings Institute of Management
