Regional trainer - Chai point
(2019-01 - 2019-08)
- Trained store managers and frontline staff on service protocols and brand standards.
- Conducted employee inductions and on boarding programs.
- Performed regular store audits to assess operational efficiency.
- Ensured staff compliance with company policies and procedures.
Training Head & Operations - Chai central
(2019-10 - 2021-02)
- Conducted staff training and store manager training to improve service quality.
- Developed and implemented new recipes to enhance menu offerings.
- Managed offline and online sales strategies to drive revenue growth.
- Regularly visited stores to ensure adherence to brand and operational standards.
- Created and redefined recipes to main consistency and quality.
- Designed menu merchandising strategies to optimise customer engagement and sales.
- Enhanced customer experience through staff training and service improvements.
Owner & Manager - Eternelle Gourmet Kitchen
(2021-07 - 2025-02)
- Managed daily operations of a 50-seat restaurant, ensuring high service standards.
- Trained Kitchen and F&B staff to enhance efficiency and quality.
- Handled financial management, budgeting and cost control.
- Oversaw inventory management and procurement processes.
Training and operations manager - Cafe Udupi Ruchi Unit of Sri nuthatch nutricare technologies pvt ltd
(2025-04 - 2026-05)
- Staff training and induction for all new joiners
- Training Store Managers and Shift Managers.
- Food quality checks, recipe creation and innovation.
- Checking raw materials for expiry and quality.
- Menu merchandising and food cost control.
- Wastage control and production planning.
- Inventory management and stock receiving.
- Customer experience and floor management.
- Supporting marketing and B2B activities.
