Gyana Tripathy

Detail-oriented Content Analyst with hands-on experience moderating high volumes of user-generated content (UGC) and enforcing platform policies within a Trust & Safety environment. Skilled at reading, assessing, and categorising content quickly and accurately against strict guidelines, while maintaining strong SLA and quality standards. Feedback-driven and coachable, with a proven track record of adapting performance based on quality reviews to improve accuracy.

Strong professional English communication skills and proficiency across MS Office (Excel, Word, Outlook) for reporting and cross-team communication.

Content Analyst - Accenture - Navi Mumbai, Maharashtra

(2024-06)

• Read, assessed, and categorised 500+ pieces of user-generated content daily against strict Trust & Safety policy criteria, maintaining 98% accuracy.
• Applied a sharp eye for detail to identify harmful trends, policy violations, and abusive behaviours, improving overall platform safety.
• Responded positively to coaching and quality feedback, continuously adapting judgement calls to align with evolving policy guidelines.
• Generated weekly risk and performance reports in Excel, surfacing emerging policy violations and reducing escalation volume by 15%.
• Applied consistent, accurate policy enforcement across high-volume queues, reducing overall content escalation rates while meeting SLA targets.

Junior Executive - Q Conneqt - Navi Mumbai, Maharashtra

(2023-09 - 2024-05)

• Provided customer support and resolved client issues via online messaging and communication tools, maintaining high satisfaction scores.
• Analysed customer data and generated business performance reports using MS Excel.
• Streamlined communication and reporting processes, improving response efficiency.

Bachelor of Science - Chemistry (Hons) - Utkal University (2018-07 - 2021-09)

Intermediate (12th) - Science (PCMB) - Lokanath Mahavidyalaya (2016-05 - 2018-05)