Gyanendra Awasthi

proficient in ServiceDesk Plus and ServiceNow. Proven track record of improving customer service levels and reducing downtime. Utilizing problem-solving skills to address complex customer issues. Collaborating with internal teams to resolve customer issue.

Consistently meeting or exceeding customer satisfaction and productivity target. With a strong passion for delivering outstanding customer experiences, I am excited to bring my skills and expertise to a new role and continue to grow and develop as a customer service professiona

Customer Service Specialist - Amazon - lucknow, india

(2023-01 - 2024-01)

• Resolved an average of 90% customer complaints per day, with a high first-call resolution rate of 95%.
• Consistently exceeded customer satisfaction targets, with a rating of 95%.
• Maintained accurate records of cases and transactions for audit and reporting purposes.
• Contributed to process improvement initiatives to enhance efficiency and accuracy of account protection measures.

Costumer service associate - Analyze infotech - Lucknow

(2022-06 - 2023-06)

• Managed customer queries via phone, email, and chat, ensuring timely and effective resolutions.
• Maintained a high customer satisfaction rating by addressing concerns with professionalism and empathy.
• Documented and escalated technical issues to the relevant team, improving issue resolution efficiency.

Paid account manager - Flipkart - Lucknow

(2024-12 - 2025-05)

• Managed a portfolio of seller accounts, ensuring growth in sales and overall account performance.
• Provided guidance and support to sellers on listing optimization, order management, and platform policies.
• Monitored account health metrics and implemented corrective actions to improve performance.

Bachelor's Degree - civil engineering - Dr. Apj Abdul Kalam technical University (2018 - 2021)