Lead Engineer - HCL Technologies Limited - India
(2024-04 - 2025-08)
Bharti Airtel Project
- Managed system performance and health checks for VP and AMB users, ensuring high availability.
- Developed and maintained technical documentation and standard operating procedures.
- Provided L2/L3 escalation support for Windows, macOS, and iPhone-related issues.
- Configured Windows and Mac devices for new joiners in compliance with SLA requirements.
- Managed endpoint non-compliance issues related to DLP and CrowdStrike.
- Ensured IT maintenance activities during weekends adhered to all IT and Health & Safety guidelines.
System Administrator L2 - Wipro Limited - Gurugram
(2022-03 - 2024-04)
Bharti Airtel Project
- Delivered high-quality IT support to VIP users, AMBs, and escalations, maintaining strong CSAT.
- Maintained and managed all vendor cases under the DSS team.
- Ensured endpoint compliance (DLP, CrowdStrike) across Mac and Windows platforms.
- Collaborated with L3 teams to resolve recurring issues including ERP, Cognos reports, and VIP compliance.
- Supported implementation of new IT changes and infrastructure improvements.
- Configured systems for new joiners in line with SLA standards.
Senior IT Executive - Startek Limited - Gurugram
(2021-01 - 2022-03)
- Administered Active Directory: created OUs, user accounts, and managed file sharing permissions.
- Designed and maintained LAN infrastructure based on TCP/IP protocols.
- Managed DHCP and WDS servers including daily backups; oversaw Windows migrations.
- Maintained software deployments, antivirus updates, and IT inventory.
Senior Customer Support Engineer - CMS Pvt. Limited - Gurugram
(2018-08 - 2021-01)
- Installed, configured, and troubleshot Windows and macOS client systems.
- Managed hardware replacement for desktops and laptops including driver and firmware updates.
- Supported Bharti Airtel-specific applications across Windows and Mac environments.
Senior Executive – Technology - Aegis Limited - Gurugram
(2013-10 - 2018-08)
- Managed Active Directory, DHCP, and WDS servers; monitored Symantec Antivirus with daily reporting.
- Administered HPDM server for HP thin client management across the organization.
- Handled LAN design, Windows migrations, software updates, and inventory management.
Engineer – IT - 3i Infotech Consultancy Limited - Gurugram
(2012-01 - 2013-09)
- Troubleshot IBM, HP, and Lenovo hardware and printer issues.
- Configured TCP/IP, POP3, and SMTP; installed and configured Lotus Notes 8.5 and Microsoft Outlook.
- Managed LAN and WAN support, cabling (coaxial and fiber optics), and Windows deployments.
