Gyanendra Tomar
Business Development Associate & Customer Care Executive
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About
I am a dedicated professional with hands-on experience in process optimization and risk assessment. My goal is to leverage my background to improve operational efficiency and regulatory compliance within a BPO environment. I am excited to streamline workflows and enhance customer experiences, showcasing my capability to support team performance through innovative solutions and a strong attention to detail
Experience
Business Development Associate at BYJU'S (2022-06 – 2022-10)
- Optimised sales funnels, enhancing lead generation efforts
- Negotiated beneficial deals, ensuring company growth
- Worked closely with the marketing team on promotional campaigns boosting product awareness
- Qualified leads and managed pipeline to drive continuous growth
Customer Care Executive at Teleperformance (2024-10 – 2025-12)
- Managed online live chat, supporting up to 3 customers simultaneously
- Employed active listening and communication skills to handle escalated and complex calls, achieving 100% positive outcomes
- Devised workflow improvements for quicker response times
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels
Customer Care Executive at TaskUs (2025-12 – Present)
- Provided customer support to international clients via call.
- Resolved customer issues efficiently with a focus on satisfaction.
- Maintained performance metrics such as quality and response time.
- Handled multiple customer interactions in a fast-paced environment.
Education
Matriculation – Dr Public School, Banda (2013-07 – 2014-03)
Intermediate – Govt. Inter College, Banda (2015-07 – 2016-03)
Bachelor of Pharmacy in Pharmacy – Rajiv Gandhi Proudyogiki Vishwavidyalaya (2016-07 – 2020-12)
Master of business administration in Finance – BHABHA UNIVERSITY (2024)
