Gyate Sarah
FOOD & BEVERAGE SERVICE ASSOCIATE
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About
Motivated hospitality professional with a Bachelor's degree in Political Science and practical experience in Food & Beverage service at Grand Mercure Bangalore Gopalan Mall. Experienced in guest interaction, service standards, and maintaining a professional dining environment. Recognized for excellent communication, teamwork, and commitment to delivering outstanding guest experiences.
Experience
Food & Beverage Service Associate (GSA) - Grand Mercure Bangalore Gopalan Mall - Bangalore, India
(2025-02)
- Warmly welcome and greet guests, escort them to their tables, and ensure a pleasant dining experience.
- Present menus and provide detailed explanations of dishes, beverages, and current promotions.
- Accurately take guest orders, repeat orders for confirmation, and communicate special dietary requirements or allergies to the kitchen.
- Coordinate efficiently with kitchen and bar staff to ensure timely service.
- Serve food and beverages according to established service standards and guest preferences.
- Handle guest concerns politely and escalate issues when necessary to ensure satisfaction.
- Maintain cleanliness and organization of tables, service areas, and side stations at all times.
- Prepare and present bills accurately.
- Thank and farewell guests to ensure a positive final impression.
Education
Bachelor of Arts - Political Science - Pfutsero Government College (2024)
Higher Secondary (12th Standard) - Pfutsero Government Higher Secondary School (2021)
High School - Nazareth School (2019)
