Gyate Sarah

Motivated hospitality professional with a Bachelor's degree in Political Science and practical experience in Food & Beverage service at Grand Mercure Bangalore Gopalan Mall. Experienced in guest interaction, service standards, and maintaining a professional dining environment. Recognized for excellent communication, teamwork, and commitment to delivering outstanding guest experiences.

Food & Beverage Service Associate (GSA) - Grand Mercure Bangalore Gopalan Mall - Bangalore, India

(2025-02)

• Warmly welcome and greet guests, escort them to their tables, and ensure a pleasant dining experience.
• Present menus and provide detailed explanations of dishes, beverages, and current promotions.
• Accurately take guest orders, repeat orders for confirmation, and communicate special dietary requirements or allergies to the kitchen.
• Coordinate efficiently with kitchen and bar staff to ensure timely service.
• Serve food and beverages according to established service standards and guest preferences.
• Handle guest concerns politely and escalate issues when necessary to ensure satisfaction.
• Maintain cleanliness and organization of tables, service areas, and side stations at all times.
• Prepare and present bills accurately.
• Thank and farewell guests to ensure a positive final impression.

Bachelor of Arts - Political Science - Pfutsero Government College (2024)

Higher Secondary (12th Standard) - Pfutsero Government Higher Secondary School (2021)

High School - Nazareth School (2019)