Hafeezunnisa Shaikh

Team Leader offering 10+years to provide and maintain effective accounts payable service while proactively leading and managing the accounts payable team, ensuring there are adequate procedures in place. This includes appropriate processing of payments, vendor reconciliation which minimizes the work. Develops strategies, provides training, set the goals, and obtains team feedback. Excellent interpersonal and communication skills.

Team Leader - Zensar Technologies - Pune, Maharashtra

(2022-01)

• Prepared and handled Weekly call Dashboards, participated in Internal PPQR, External ISO Audits.
• Maintained Quality Audit Documents.
• Assigned tasks, reviewed performance, and devised improvement plans or corrections.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained new team members by preparing New Hire Training Plan, also used to interact with onshore team for installation of remote desktop on their virtual machine.
• Generated accurate and timely summary sheets, record keeping and documentation.

ATL – (Assistant Team Lead) - Zensar Technologies - Pune, Maharashtra

(2020-01 - 2021-12)

• Promoted as a Senior Associate to a higher process and up-skilled to Reconciliation department for the same process.
• Ensuring when the client and the concerned specialist reporting errors are handled by me.
• Was a Backup for allocation & tracking of work completion as well as core responsibilities such as indexing, invoice entry, vendor reconciliation and query management.
• Examining various documents such as SOP, TMS Reports, Quality Calibration Reports.
• Coordinate and consult with the IT help desk team to resolve any technical failures to connect with VDI.
• Prioritizing the work according to urgency of work item and working on multiple Aspects.

Senior Associate - Zensar Technologies - Pune, Maharashtra

(2016-01 - 2019-12)

Working for the US Accounts Payable dept. For Invoice Entry. Indexing and Batching, Vendor Reconciliation as well as Query Management.

• Researched and resolved areas of concern for potential and existing clients.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Knowledge of Entire P2P cycle.
• Managing operations for rendering and achieving quality services; providing customer support by Query management answering their queries & resolving their other payment issues, ensuring minimum TAT.

CSE. - Zensar Technologies

(2013-01 - 2015-12)

Was a Core Team Member Invoice Entry.