Hafsa Lubna

Sales Operations professional with 3+ years of experience in revenue operations, payment coordination, and CRM-based sales support within the edtech industry. Experienced in using Zoho and Leadsquared CRM tools, managing sales pipelines, and collaborating with cross-functional teams to support revenue growth and operational efficiency. Seeking opportunities to contribute in sales operations and partnership-driven environments.

Assistant Manager – Sales Operations at HCL GUVI GEEK NETWORK PRIVATE LIMITED (2024-12 – Present)

• Oversee sales operations processes to support revenue generation and ensure smooth coordination between sales, finance, and operations teams.
• Manage EMI-based payment coordination for the South region, overseeing payment processing and financing workflows across multiple sales teams.
• Manage sales pipeline tracking and payment workflows using CRM tools such as Zoho and LeadSquared.
• Collaborate with marketing and sales teams to improve lead conversion and operational efficiency.
• Work closely with financial service partners to facilitate customer financing and payment completion.
• Monitor operational metrics and support initiatives aimed at improving sales conversion and revenue realization.

Team Lead – Payment Coordinator at HCL GUVI GEEK NETWORK PRIVATE LIMITED (2024-03 – 2024-12)

• Led a team of 15 members responsible for payment coordination and revenue support activities.
• Conducted regular team huddles and performance tracking to ensure achievement of monthly revenue targets.
• Collaborated with sales and marketing teams to analyze lead sources and conversion performance.
• Coordinated with financial partners and internal teams to resolve payment or financing related issues.
• Utilized CRM platforms to manage customer interactions, follow-ups, and sales pipeline visibility.

Payment Coordinator at HCL GUVI GEEK NETWORK PRIVATE LIMITED (2022-06 – 2024-03)

• Generated ₹35L+ monthly revenue through effective payment coordination and customer follow-ups.
• Supported customers through payment and financing processes to ensure smooth program enrollment completion.
• Maintained accurate CRM records for prospects, follow-ups, and payment progress.
• Worked closely with internal sales teams and financial partners to facilitate timely payment approvals.
• Contributed to improving operational efficiency within the payment coordination process.

Academic Counselor at Vedantu Innovations Pvt Ltd (2021-12 – 2022-02)

• Guided students and parents in selecting suitable learning programs based on their needs.
• Managed inbound and outbound leads to support program enrollments and customer acquisition.
• Collaborated with internal teams to improve lead conversion and customer communication.

Pre-Sales Executive at Allround Development Pvt Ltd (2021-03 – 2021-09)

• Engaged with prospective customers to understand their requirements and recommend suitable services.
• Assisted sales teams with lead qualification and early-stage customer engagement.
• Maintained records of customer interactions and provided feedback to support sales strategy improvements.
• Contributed to resolving customer queries and improving overall customer experience.

B.Com in Accounting & Finance – Justice Basheer Ahmed Syed College (2017 – 2020)

HSLC – St. Aloysius Anglo Indian Higher Secondary School

SSLC – St. Aloysius Anglo Indian Higher Secondary School