Haider Ali Shaikh

Healthcare Administration, Front Office and Customer Service Professional with 7+ years of experience in healthcare operations, patient coordination, banking support, customer relationship management and administrative operations. Experienced in CRM, LIMS and EMR systems with strong expertise in appointment management, roster planning, inventory control, complaint resolution and operational coordination.

Front Office Executive at HCL Healthcare (Deployed at J.P. Morgan Chase Corporate Health Center) (2023-05 – Present)

• Manage front office operations and ensure a seamless employee/patient experience.
• Handle registrations, appointment scheduling and customer assistance through EMR systems.
• Prepare duty rosters and coordinate shift adjustments during staff absenteeism.
• Coordinate with doctors, medical staff and support teams for smooth operations.
• Maintain inventory, stationery stock and administrative records.
• Manage courier coordination, inward/outward documentation and operational support.
• Resolve customer concerns while maintaining service quality standards.

Customer Care Executive at Max Lab, Nanavati Max Hospital (2021-12 – 2023-05)

• Assisted patients with diagnostic and healthcare-related queries.
• Worked on LIMS for patient registration, sample tracking and report coordination.
• Coordinated blood sample collection activities and appointment scheduling.
• Maintained records, reports and customer service documentation.
• Assisted with stock monitoring and operational coordination.
• Handled customer complaints and service requests efficiently.

Merchant Service Executive at Call2Connect (HDFC Bank Merchant Services) (2019-06 – 2021-11)

• Handled merchant queries related to POS/EDC terminals across India.
• Worked on CRM systems for complaint management and customer support.
• Troubleshot transaction failures, settlement issues and machine errors.
• Coordinated with technical and regional teams for issue resolution.
• Supported Verifone, Ingenico, Mosambee and Ezetap devices.

Freelance Data Entry Associate at Daurz HR Service

Part-Time

• Performed data entry, validation and record management activities on a per-entry assignment basis.
• Prepared reports using Excel and maintained documentation accuracy.

Bachelor of Commerce in B.Com – University of Mumbai (2019)