Hamza Kadri

I have recently complete by Bachelor’s degree in Chemistry and a current pursuit of an Advanced PG Diploma in Clinical Research, I am eager to contribute to impactful clinical trials and patient care initiatives.

My recent experience as a Customer Executive at Eureka Outsourcing Solutions has equipped me with strong communication, data management, and problem-solving skills. I am certified in Good Clinical Practice (GCP) and possess a foundational understanding of ICH-GCP guidelines, making me well-prepared to support clinical research operations.

Customer Executive – Eureka Outsourcing Solutions (Dec 2023 to May 2024)

Process: Johnson Controls

• Resolved customer queries with professionalism and empathy.
• Maintained and updated data for accurate reporting.
• Managed escalations to ensure customer satisfaction.
• Coordinated technician assignments for timely issue resolution.
• Monitored turnaround times (TAT) and analyzed data to improve service efficiency.

• Advanced PG Diploma in Clinical Research – Mitcon Biotechnology & Pharmaceutical Centre (Pursuing, 2025)
• Bachelor of Science in Chemistry – University of Mumbai (2025) – 62.9%
• HSC (Science) – Maharashtra State Board (2021) – 50.1%