Haneen Pt

Operations Coordinator and Patient Relations Executive with a Master's degree in Medical and Psychiatric Social Work and proven experience managing international client relations, healthcare operations, service coordination, and stakeholder engagement. Skilled in client communication, counselling and guidance, programme coordination, project support, documentation and reporting, with the ability to build trusted relationships, coordinate across multiple stakeholders, resolve service-related issues, and deliver effective client, patient and student focused services.

PATIENT RELATIONS EXECUTIVE - KARUNYA HRUDAYALAYA (SWIZTON MEDCARE) - DUBAI, UAE

(2024-08 - 2025-10)

• Coordinated end-to-end patient and client services for a diverse international base, serving as a key liaison between the organization and patients across three hospitals in Dubai.
• Coordinated workflows between patients, medical professionals, and administrative staff to streamline service delivery and minimize delays.
• Addressed patient concerns through proactive mediation, consistently achieving high satisfaction rates as measured by post-service feedback.
• Maintained accurate, HIPAA-compliant electronic health records, ensuring data integrity at all times.
• Developed and implemented a patient feedback system, contributing to ongoing improvements in service quality.
• Maintained comprehensive patient records using advanced data management systems, ensuring strict compliance with privacy regulations.
• Coordinated government and private insurance processes, including documentation, applications, and follow-ups with relevant stakeholders in both Dubai and Kerala.
• Delivered training sessions for nursing staff on empathy and effective communication with patients.
• Implemented post-discharge follow-up initiatives, resulting in reduced patient readmission rates.

SOCIAL WORK INTERN - ASTER MIMS, CALICUT

(2023-12 - 2024-02)

• Supported specialized units such as ICU, dialysis, oncology, transplantation and psychiatry by providing psychosocial assessments and care coordination.
• Participated in clinical rounds with international and domestic patients, engaging with patients, families, and healthcare professionals to understand needs and facilitate appropriate support.
• Liaised with doctors and multi disciplinary departments, assisting with Oncology-Laboratory coordination, transplant-related processes, ICU-mortuary coordination and psychiatric therapeutic activities.
• Improved referral processes between departments, resulting in more efficient patient care.
• Facilitated organ transplantation processes, upholding ethical standards and securing informed family consent.
• Organized awareness workshops to educate and engage the transplantation community.

MEDICAL SOCIAL WORKER - PONDICHERRY INSTITUTE OF MEDICAL SCIENCES - PONDICHERRY

(2023-12 - 2024-04)

Supported the planning, coordination, and delivery of community-based healthcare programmes across urban health centres and community settings, collaborating with healthcare professionals, community stakeholders, and service users to ensure effective programme execution and engagement.

• Facilitated awareness and community engagement initiatives, conducted surveys and field data collection, and maintained programme documentation, reports, and records to support monitoring and evaluation.
• Collaborated with 15+ NGOs and government bodies to address healthcare disparities in underserved populations.
• Managed 500+ patient records daily using SPSS and EHR systems, ensuring GDPR-equivalent compliance.
• Conducted 200+ psychosocial evaluations annually, designing care plans for patients with chronic illnesses.
• Organized weekly workshops on topics like nutrition and hygiene, attended by 150+ community members.

MEDICAL SOCIAL WORKER - INDIRA GANDHI GOVERNMENT GENERAL HOSPITAL (IGGGH) - PONDICHERRY

(2023-05 - 2023-10)

• Managed caseloads under the National Mental Health Program, focusing on psychiatric rehabilitation and patient support.
• Organized mental health awareness workshops to educate and engage the community.
• Authored a monthly mental health newsletter distributed to patients and their families.
• Partnered with NGOs and government organizations to address healthcare disparities in underserved communities.
• Maintained comprehensive patient records using advanced data management systems, ensuring strict compliance with privacy regulations.
• Conducted psychosocial evaluations and developed individualized care plans for patients.
• Organized educational workshops on health-related topics for community members to promote well-being and preventive care.
• Collaborated with social workers, healthcare professionals, and relevant stakeholders to coordinate client requirements and support effective service delivery.

SOCIAL WORKER, COORDINATOR - PUTHUVAI CLUNY SOCIAL SERVICE TRUST - PONDICHERRY

(2022-07 - 2022-12)

• Coordinated 10+ stakeholder teams (NGOs, healthcare providers, government agencies) to implement HIV/AIDS awareness campaigns, reaching 5,000+ beneficiaries.
• Managed daily data entry and analysis for 200+ patient records, ensuring compliance with National AIDS Control Program guidelines.
• Organized community outreach programs (e.g., free testing camps, counseling workshops) to reduce stigma around HIV/AIDS.
• Trained 20+ volunteers on ethical data collection and patient confidentiality protocols.
• Collaborated with interdisciplinary teams (doctors, counselors, social workers) to streamline service delivery.
• Managed patient records daily using SPSS and EHR systems, ensuring GDPR-equivalent compliance.
• Conducted 200+ psychosocial evaluations annually, designing care plans for patients with chronic illnesses.

MASTER OF SOCIAL WORK - MEDICAL & PSYCHIATRY - PONDICHERRY CENTRAL UNIVERSITY (2022 - 2024)

BACHELORS - FUNCTIONAL ENGLISH - FAROOK COLLEGE (2019 - 2022)