PATIENT RELATIONS EXECUTIVE - KARUNYA HRUDAYALAYA (SWIZTON MEDCARE) - DUBAI, UAE
(2024-08 - 2025-10)
- Coordinated end-to-end patient and client services for a diverse international base, serving as a key liaison between the organization and patients across three hospitals in Dubai.
- Coordinated workflows between patients, medical professionals, and administrative staff to streamline service delivery and minimize delays.
- Addressed patient concerns through proactive mediation, consistently achieving high satisfaction rates as measured by post-service feedback.
- Maintained accurate, HIPAA-compliant electronic health records, ensuring data integrity at all times.
- Developed and implemented a patient feedback system, contributing to ongoing improvements in service quality.
- Maintained comprehensive patient records using advanced data management systems, ensuring strict compliance with privacy regulations.
- Coordinated government and private insurance processes, including documentation, applications, and follow-ups with relevant stakeholders in both Dubai and Kerala.
- Delivered training sessions for nursing staff on empathy and effective communication with patients.
- Implemented post-discharge follow-up initiatives, resulting in reduced patient readmission rates.
SOCIAL WORK INTERN - ASTER MIMS, CALICUT
(2023-12 - 2024-02)
- Supported specialized units such as ICU, dialysis, oncology, transplantation and psychiatry by providing psychosocial assessments and care coordination.
- Participated in clinical rounds with international and domestic patients, engaging with patients, families, and healthcare professionals to understand needs and facilitate appropriate support.
- Liaised with doctors and multi disciplinary departments, assisting with Oncology-Laboratory coordination, transplant-related processes, ICU-mortuary coordination and psychiatric therapeutic activities.
- Improved referral processes between departments, resulting in more efficient patient care.
- Facilitated organ transplantation processes, upholding ethical standards and securing informed family consent.
- Organized awareness workshops to educate and engage the transplantation community.
MEDICAL SOCIAL WORKER - PONDICHERRY INSTITUTE OF MEDICAL SCIENCES - PONDICHERRY
(2023-12 - 2024-04)
Supported the planning, coordination, and delivery of community-based healthcare programmes across urban health centres and community settings, collaborating with healthcare professionals, community stakeholders, and service users to ensure effective programme execution and engagement.
- Facilitated awareness and community engagement initiatives, conducted surveys and field data collection, and maintained programme documentation, reports, and records to support monitoring and evaluation.
- Collaborated with 15+ NGOs and government bodies to address healthcare disparities in underserved populations.
- Managed 500+ patient records daily using SPSS and EHR systems, ensuring GDPR-equivalent compliance.
- Conducted 200+ psychosocial evaluations annually, designing care plans for patients with chronic illnesses.
- Organized weekly workshops on topics like nutrition and hygiene, attended by 150+ community members.
MEDICAL SOCIAL WORKER - INDIRA GANDHI GOVERNMENT GENERAL HOSPITAL (IGGGH) - PONDICHERRY
(2023-05 - 2023-10)
- Managed caseloads under the National Mental Health Program, focusing on psychiatric rehabilitation and patient support.
- Organized mental health awareness workshops to educate and engage the community.
- Authored a monthly mental health newsletter distributed to patients and their families.
- Partnered with NGOs and government organizations to address healthcare disparities in underserved communities.
- Maintained comprehensive patient records using advanced data management systems, ensuring strict compliance with privacy regulations.
- Conducted psychosocial evaluations and developed individualized care plans for patients.
- Organized educational workshops on health-related topics for community members to promote well-being and preventive care.
- Collaborated with social workers, healthcare professionals, and relevant stakeholders to coordinate client requirements and support effective service delivery.
SOCIAL WORKER, COORDINATOR - PUTHUVAI CLUNY SOCIAL SERVICE TRUST - PONDICHERRY
(2022-07 - 2022-12)
- Coordinated 10+ stakeholder teams (NGOs, healthcare providers, government agencies) to implement HIV/AIDS awareness campaigns, reaching 5,000+ beneficiaries.
- Managed daily data entry and analysis for 200+ patient records, ensuring compliance with National AIDS Control Program guidelines.
- Organized community outreach programs (e.g., free testing camps, counseling workshops) to reduce stigma around HIV/AIDS.
- Trained 20+ volunteers on ethical data collection and patient confidentiality protocols.
- Collaborated with interdisciplinary teams (doctors, counselors, social workers) to streamline service delivery.
- Managed patient records daily using SPSS and EHR systems, ensuring GDPR-equivalent compliance.
- Conducted 200+ psychosocial evaluations annually, designing care plans for patients with chronic illnesses.
