Assistant Business Manager - Shriram Finance Ltd - Vashi, Navi Mumbai
(2014-03 - 2026-01)
Joined March 2014 as Jr Relationship Executive with grade Op1. Promoted in 2016, 2018, 2021 and 2023 to Assistant Business Manager with Op4.
- New Customer acquisition from Dealer's, Used Vehicle business from Market & DSA PRODUCTS: Articulated Vehicle, HGV, MHCV, PASSENGER/PVT CAR, GI, LI, Working Capital Loan AND Business Loan
- Handling portfolio of customers, including Running, Hard Bucket, Expired & Seize & sold
- Collection and recovery of default cases EMI's every month from customers. To Provide service of working capital product (Tyre loan, Fuel loan, Life insurance, Vehicle insurance, Challan discounting)
- Handling vehicle seizing and Recovery management activities
- Handling the PDD & Queries related to Disbursed files
- End to end co-ordination of disbursement process with Branch back-office team
- Looking into Branch Portfolio of hard recovery cases where Asset is already recovered and sold in auction for loan
- Recovery due to nonpayment of EMI
Team Executive - First Source Solutions Limited - Aroli Navi Mumbai
(2010-09 - 2013-02)
- Team Management
- Handling Team of 15 -20 associate
- Handling other departments such as LIC and axis bank credit cards, Debit cards Blocking department
- Take care of service level and publish report on daily base
- Handling client and manager Escalation calls and solves their query
- Generating Sale form existing customer as well as new customer
- Conduct training for new batches and as well as tenure associates
Customer Response Executive - Sparsh BPO Limited - Govandi Navi Mumbai
(2007-03 - 2008-10)
- Worked off role for Tata AIG in sale department
- Same time use to take and solve customer dispute and query regarding their policy
- Acquiring new client for liability product non-life insurance
- Generating Sale form existing customer as well as new customer
- Handling public relationship and solving queries
