Project Lead – IT - Precision Infomatic PVT LTD
(2025-11 - 2026-04)
- Supervising and monitoring the IT support team, ensuring efficient multitasking, time management and timely resolution of issues.
- Provided expert troubleshooting for desktops, laptops, Printers, Microsoft 365, and network infrastructure (LAN/WAN/Wi-Fi) and software/application-related problems.
- Generated comprehensive operational reports and shift rosters to maintain 24/7 coverage.
- Conduct operations improvement and vendor evaluation meetings and Managed IT asset procurement and inventory tracking.
Assistant Manager – IT - Justdial
(2023-12 - 2025-11)
- Managing overall IT infrastructure, including data center operations, server administration, storage, and network devices like switches, routers, access points and modems.
- Working on ticketing tools for Help Desk/Service Desk operations – assigning, following up, and closing tickets within SLA/TAT.
- Provided troubleshooting support for desktops and laptops, covering software, hardware, operating systems, Microsoft 365, email monitoring, printers, scanners, mobile devices, POS machines, network issues (LAN/WAN/Wi-Fi), and application-related problems.
- Managing & Supporting software's used in Dyeing Process (Installation, Configuration & Troubleshooting).
- Generating and maintaining daily, weekly, and monthly operational reports for performance tracking and management review.
- Coordinating with vendors for hardware/software procurement, services, and warranty claims.
- Ensuring compliance through proper documentation and periodic audit/report submissions.
- Handling IT asset and inventory management, ensuring accurate tracking and procurement planning.
Deputy Manager – IT Operations - CTDI Pvt Ltd
(2019-12 - 2023-08)
- Supervised IT support engineers, enhancing productivity via SLA/TAT tracking.
- Provided troubleshooting support for desktops and laptops, covering software, hardware, operating systems, Microsoft 365, email monitoring, printers, scanners, MDM support devices, POS machines, network issues (LAN/WAN/Wi-Fi), and application-related problems.
- Lead IT infrastructure projects including site Rollouts, De-Hire and client meetings.
- Manage a team of engineers with effective shift planning and task allocation.
- Coordinated with servers, applications, and vendor teams for incident resolution.
- Delivered detailed operational reports including schedules and vendor follow-ups.
- Handling IT asset and inventory management, ensuring accurate tracking and procurement planning.
- Experience in managing Active Directory, antivirus and security systems, and user account administration.
- Coordinated with global application and server teams to resolve complex technical incidents.
IT Support Engineer - T & M Consulting Services
(2018-08 - 2019-12)
- Delivered L1/L2 support across desktops, printers, and basic network issues.
- Installed Windows OS and managed Outlook and Exchange configurations.
- Maintained antivirus, backup routines, and remote tools.
- Supported VC setups and server room tasks.
Technical Helpdesk Engineer - SKYPRO Technologies Pvt Ltd
(2015-12 - 2018-03)
- Assigned and followed up tickets across desktops, networks, and mail systems.
- Are solving the Client applications and Software's related issues via Remote Connections and Monitoring. Communicating with users through Email and phone calls to resolve the issues and Monitoring.
- Handling ticketing tool for the end user support and troubleshooting.
- Provided remote and on-site support, mentored junior engineers.
- Resolved issues related to LAN, Lotus Notes, switches, and servers.
Data Entry - Dell Business Process Solutions India Pvt Ltd
(2014-11 - 2015-08)
- Inputting data from source documents into computer systems.
- Verifying accuracy and completeness of entered data.
- Updating and maintaining databases and records.
- Reviewing data for errors and correcting discrepancies.
- Generating reports and performing data retrieval tasks.
