VCS associate (Non voice, Chat and Email Support) - Amazon development centre, India - India
(2024-06 - 2026-03)
- Provided prompt and accurate support for vendor-related queries via email and case management tools.
- Reviewed, verified, and processed vendor documents for compliance and accuracy.
- Resolved payment, invoicing, and account-setup issues within defined SLAs.
- Coordinated with internal teams (Finance, Compliance, Operations) to ensure timely issue resolution.
- Maintained detailed case logs and documentation for audit and quality checks.
- Analyzed recurring vendor issues and recommended process improvements.
- Ensured adherence to company policies, global compliance standards, and data privacy norms.
- Delivered high-quality customer experience and maintained strong vendor relationships.
Operations officer - Indian Oil Sky Tanking Limited, Bangalore, India - Bangalore, India
(2018-02 - 2022-01)
- Petroleum/Oil handling in Storage Terminal. Pipe line receipt through refineries, storage and dispatch of product and quality checks at various stages, loss calculations (both temperature and dip loss) and relative documentation work.
- As a Quality Control Signatory in the Terminal, Quality and Quantity checks of Fuel receiving and dispatching at various stages.
- Into Plane Service Aircraft refueling operations through Aviation Dispensers and Refuelers.
- Ensure timely and courteous refueling to all the airline customers.
- Quality Control Signatory Course
- Oilfield Fire Fighting
- Emergency Oil spill management
- Standard Operations Procedure Specialization
Executive and as a master trainer - Sai Avighna Tec Solutions
(2015-10 - 2018-02)
- Established and maintained strong relationships with clients through regular communication and addressing their queries and concerns.
- Acted as the primary point of contact for client interactions, ensuring client satisfaction and resolving issues promptly.
- Identified inefficiencies in existing processes and implemented improvements to enhance productivity and reduce operational costs.
- Collaborated with cross-functional teams to streamline workflows and optimize business processes.
- Monitored and analyzed key performance indicators (KPIs) to assess team and individual performance.
- Prepared and presented detailed performance reports to management, highlighting achievements and areas for improvement.
- Implemented and maintained quality assurance processes to ensure service delivery met or exceeded client expectations.
- Conducted regular quality audits, provided feedback, and implemented corrective actions to enhance service quality.
- Implemented new technologies and tools to improve efficiency and effectiveness in service delivery.
- Stayed abreast of industry regulations and compliance requirements, ensuring adherence to legal and ethical standards.
- Identified cost-saving opportunities without compromising service quality.
- Implemented strategies to optimize resource utilization and reduce operational expenses.
