Hari Krishna

Financial Crime Compliance professional with 13+ years of experience across AML Transaction Monitoring Investigations, AML Quality Assurance, Sanctions Screening Alert Review, KYC/CDD, Fraud Investigation, Banking Operations, and Regulatory Compliance. Specialized in reviewing and investigating AML transaction monitoring alerts, conducting QA reviews of AML investigations, validating customer profiles, analyzing suspicious activity, identifying Money Laundering and Terrorist Financing risks, and ensuring adherence to internal policies and regulatory standards. Experienced in sanctions screening alerts, PEP reviews, Special Categorized Client reviews, UAR/STR investigations, SAR/STR escalation analysis, negative news screening, customer due diligence, risk assessment, case management, audit reporting, stakeholder management, team coaching, and operational governance.

Strong background working with global banking teams across HSBC and Bank of America, with proven ability to improve investigation quality, reduce compliance risk, support regulatory audits, and drive operational excellence.

Manager - Quality Assurance Assessor - FCC Transaction Monitoring - HSBC Electronic Data Processing Pvt. Ltd. - India

(2022-08)

• Conduct independent quality audit reviews on AML and Transaction Monitoring alerts processed by Operations teams across Retail and Corporate Banking customers.
• Investigate customer profiles, triggered transactions, KYC/CDD records, current net worth, source of income, expenditure patterns, High Risk Geography Connection and unusual customer behavior.
• Review Customer on Watch accounts, including cases where UARs or STRs were filed, to validate risk indicators and investigation outcomes.
• DRA/FCI Investigative Reporting and SCH training successfully completed. Worked on Preset cases. Also worked on the live cases and obtained the feedback.
• Investigate Politically Exposed Persons and Special Categorized Client cases to identify potential AML, sanctions, and Financial Crime compliance risks.
• Analyze alert scenarios and determine whether cases should be closed as false positives, escalated for enhanced review, or recommended for SAR filing.
• Perform sanctions screening and negative news checks on onboarding and KYC-modified customers using World-Check, Bloomberg, and internal tools.
• Work on business-level and MLRO observations or recommendations for escalated alerts and support timely resolution of compliance findings.
• Prepare daily, weekly, and monthly audit reports, case analysis summaries, and quality dashboards for regional quality leadership.
• Provide coaching, feedback, and case study-based guidance to Operations teams to improve alert investigation quality and reduce repeat findings.
• Collaborate with HSBC Group Quality teams, Operations, Onsite Management, Training and Education Teams, and Internal Audit teams to share best practices and strengthen quality governance.

Assistant Manager - Team Lead - QA Operations - HSBC Electronic Data Processing Pvt. Ltd. - India

(2016-12 - 2022-07)

• Ensured quality, productivity, and compliance metrics were achieved within required deadlines. Work Allocation, Capacity Planning, SLA metrics adherence.
• Led the Quality Assurance team (12-14 members) and ensured team performance through KPIs and target metrics.
• Led operational quality reviews, evaluated disputed alert outcomes, and provided verdict on cases identified with QA findings.
• Coordinated with Operations, Onsite Management, Training, Education, and Internal Audit teams to improve process quality and compliance adherence.
• Conducted regular quality sessions and shared investigation findings, case studies, and financial crime trends with analysts to strengthen review standards.

Analyst - Transaction Monitoring - HSBC Electronic Data Processing Pvt. Ltd. - India

(2013-01 - 2016-11)

• Investigated system-generated Transaction Monitoring alerts across various AML scenarios and reviewed customer activity for suspicious behavior.
• Performed customer due diligence checks, transaction analysis, and risk reviews to identify potential Money Laundering and Unusual Transactional behavior concerns.
• Reviewed alert details, customer banking behavior, and supporting documentation to decide whether cases required closure or escalation.
• Supported process quality improvement by applying financial crime typology knowledge to regular alert reviews.

Quality Analyst - Home Loans Foreclosure - Bank of America Continuum Solutions - India

(2011-11 - 2012-12)

• Investigated fraud cases and delinquent customer accounts related to Home Loans Foreclosure operations.
• Recommended foreclosure actions based on investigation findings, customer account status, and applicable business rules.
• Ensured investigation activities followed Bank of America policies, local state rules, and regulatory guidelines.

Fraud Analyst - Debit Card Fraud - Bank of America Continuum Solutions - India

(2010-08 - 2011-10)

• Investigated debit card fraud alerts and online fraud disputes raised by Bank of America customers.
• Reviewed fraudulent transaction claims and provided status updates to business teams.
• Resolved customer fraud cases by analyzing transaction details, dispute information, and internal investigation records.

Bachelor of Commerce - Computers - Badruka College of Commerce, Osmania University (2007-08 - 2010-07)

Board of Intermediate Education - CEC - Civics, Economics, Commerce - Trinity Junior College (2005-06 - 2007-04)