Hari Murugan

Quality Assurance Engineer with hands-on experience in manual testing, test case design, test execution, and defect lifecycle management. Proficient in SDLC, STLC, and Agile/Scrum methodologies. Skilled in functional, regression, smoke, sanity, and exploratory testing. Currently upskilling in automation testing tools including Selenium to transition into QA Automation. Eager to contribute to product quality and smooth software releases as part of a collaborative QA team.

Quality Assurance Engineer at CIAR Software Solution Pvt. Ltd. (2025-01 – Present)

• Assisted in executing manual and automated test cases for web and mobile applications covering functional, regression, integration, and UAT cycles
• Identified, documented, and tracked bugs through the complete defect life cycle using defect tracking tools; performed root cause analysis and re-testing of bug fixes
• Developed detailed test plans, test strategies, and test summary reports aligned with project requirements and acceptance criteria
• Performed smoke testing, sanity testing, and exploratory testing on new builds to validate software functionality and ensure build stability prior to full regression
• Collaborated with developers and product owners during Agile/Scrum sprints to clarify requirements, review user stories, and ensure complete testing coverage
• Participated in regression and acceptance testing activities to validate software functionality against user requirements
• Contributed to QA process improvement by identifying gaps in test coverage and suggesting enhancements

Customer Service Associate at Teleperformance (2022-01 – 2024-01)

• Managed high-volume customer interactions while consistently meeting SLA targets and maintaining quality standards
• Developed strong analytical, communication, and problem-solving skills in a process-driven environment

Software Development Intern at Qube Root Analytics (2022-01 – 2022-12)

• Gained foundational knowledge of SDLC processes and software testing practices
• Assisted in writing and validating test cases for basic application modules

Bachelor of Computer Application in BCA – Excel College of Commerce and Science (2019-01 – 2022-01)

Higher Secondary Certificate – Government Boys Higher Secondary School (2018-01 – 2019-01)

Secondary School Leaving Certificate – Government Boys Higher Secondary School (2016-01 – 2017-01)