Engineer (E3) - Gavs Tech - Remote
(2023-01 - 2025-02)
IT INFRASTRUCTURE
- GSM device handling, Main test call handling
- Salesforce Incidents, Calling issues resolving
- Updating daily checklist and maintaining records and SOP
- Techstack: Jira, Adobe creative, Sumologic, SFCC, Yottaa, Dynatrace, Teams Bridge Escalations, Confluence
- Services: On-Call Support, Incident Routing and assigning to third parties, Escalations to appropriate teams, Resolving the Incidents
- Reports: Upto date problem incidents (Age case reports), Preparing SLA Sheets, Monthly, Weekly, Data reports
- API Monitoring: Analyzing and monitoring Real time Websites by using Catchpoint and Dynatrace, Checking the nodes
- Resolving scenarios: Resolving Replication incidents, Service requests, Problem, CSR, Associated Third party incidents to the closure
Senior executive - Casagrand - Chennai, India
(2020-01 - 2022-11)
IT INFRASTRUCTURE
- GSM device handling, Main test call handling
- Salesforce Incidents, Calling issues resolving
- Updating daily checklist and maintaining records and SOP
Telecaller & Digital marketing coordinator - Pulse Telesystems - Chennai, India
(2020-01 - 2022-11)
- Technologies: Biteable, Canva, Adobe Ilustrator, CS5 Photoshop, Figma, Video effects tools like after effects
- Social Media management: Facebook, Whatsapp, Twitter, Instagram, Wordpress admin, In-built CRM
- Designing Patterns: Product mock out and Silo, Flyers, Posters, PDF of Brochures, Lead sheet maintenance and directing to sales team accordingly
- VOIP analysis, Call routing CDR Records, Maintenance of SIP records, Web extension, Negative profit, Carrier Routing Sheets, Monthly CDR analysis
- VSM server maintenance 185, 210, 110, WebRTC account web configuration, VOIP accounts creation, Eyebeam, Grand stream wave, asterisk PBX, VOIP switch server, Maintenance of Carrier routing companies and coordination with them with routes, DID configuration with Proxy connectivity, SIP file maintenance, Carrier rate, accounts updating etc..
