Hari Shankar

Results-driven Banking & Microfinance professional with 12+ years of experience in branch leadership, portfolio growth, collections management, business development, customer service and compliance operations. Proven experience leading teams, managing branch performance, driving disbursement and recovery, and improving portfolio quality across multi-state operations.

Branch Head - Arohan Financial Services Ltd

(2025-06)

• Manage end-to-end branch operations including disbursement, collections, customer service and compliance.
• Drive portfolio quality and reduce delinquency through structured field monitoring and follow-up.
• Lead, coach and motivate teams to achieve monthly business and collection targets.

Branch Manager - Fusion Microfinance Pvt. Ltd

(2023-11 - 2024-09)

• Achieved branch disbursement and recovery targets.
• Controlled PAR and improved portfolio performance.
• Ensured audit readiness and regulatory compliance.

Area Manager - Zapfin Technology Pvt. Ltd (Docboyz)

(2022-02 - 2022-10)

• Managed FI and collection teams across 13 states.
• Oversaw recruitment partners, attendance/performance coordination and MIS reporting.

Zonal Head - TriStar Management Services Pvt. Ltd (IOCL)

(2017-11 - 2021-05)

• Led fleet card operations across 13 states.
• Coordinated with IOCL officials and improved business achievement.

Branch Relationship Manager - OBC Credit Card Ltd

(2012-01 - 2017-11)

• Managed customer acquisition, relationship servicing and portfolio growth.

Senior Customer Service Officer - Future Generali India Life Insurance Ltd

(2011-01 - 2012-09)

• Handled customer queries and post-sales servicing.

Bachelor of Arts - B.A. - Dr. C.V. Raman University

12th - Bihar Board

10th - Bihar Board