Haribansh Kumar

IT professional with 5+ years of experience specializing in Veeva Vault QualityDocs, QMS, and Clinical configuration and production support across regulated life sciences environments. Proven track record resolving critical incidents, driving system enhancements, and maintaining GxP/FDA compliance while minimizing business impact. Skilled at partnering with cross-functional stakeholders in MSR, QBR, and Hypercare engagements to deliver reliable, high-quality Vault solutions.

Veeva Vault Consultant at Accenture (2026-03 – Present)

Client: Spark Pharmaceuticals

• Deliver end-to-end support for Veeva QualityDocs and QMS applications, sustaining consistent uptime for a global user base across multiple regions.
• Executed 15+ Business Release Changes in Veeva Vault, configuring objects, object workflows, object lifecycles, and Quality Teams with zero unplanned production disruption.
• Built and maintained Vault workflows, document lifecycles, document types, field dependencies, and custom objects, cutting manual configuration effort by roughly 20%.
• Provided on-call and rotational 24x7 coverage, resolving critical incidents within SLA to protect business continuity for regulated operations.

Veeva Vault Consultant at Accenture (2024-06 – 2026-03)

Client: Roche Pharmaceuticals

• Supported Veeva Vault QualityDocs, QMS, and related integrations for a multinational pharma client, resolving 100+ tickets per month with a high first-time-fix rate.
• Managed multiple high-severity client escalations and planned/unplanned system downtimes, restoring service quickly and minimizing business impact.
• Drove root cause analysis on recurring issues and implemented permanent fixes, reducing repeat incidents by approximately 30%.
• Led bulk user and object creation during deployments and Monthly Data Update activities, streamlining large-scale data changes across the Vault environment.

L2 Support Engineer at Cognizant Technology Solutions (2021-07 – 2024-06)

• Delivered L2 support using ServiceNow across Incident, Change, Knowledge, and Problem Management, consistently resolving escalated tickets within SLA.
• Investigated root causes for recurring problem tickets and implemented corrective and preventive actions, reducing repeat incident volume.
• Installed and configured printers across Windows Server and Veeva QualityDocs (PFR functionality), supporting document workflows for 500+ end users.
• Conducted regular system audits, data analysis, and performance tuning to maintain system integrity and compliance with GxP and FDA regulatory standards.

B.Tech – Techno India (2017-08 – 2021-05)