Harigovind Sreekumar

Operations leader with 10+ years of experience building and scaling business operations, including 3.5 years as Co-Founder & Chief Operating Officer of a multi-site venture and prior operational leadership across technical/commercial equipment operations and sales. Track record of standing up operating cadence, governance and KPI systems from scratch, driving cross-functional execution across academics, sales, finance, HR, technical delivery and customer operations and holding P&L accountability through periods of rapid, founder-led growth. Comfortable operating as the connective tissue between functions that don't report directly, translating strategy into a disciplined, resourced plan of record - with operating experience spanning EdTech, healthcare equipment and B2B services.

Co-Founder & Chief Operating Officer at Goscore Middle East LLC (Goscore Learning) (2022-11 – 2026-03)

• Owned the company's operating rhythm — prepared founding budget and revenue forecasts, secured investor approval and led site identification, entity structuring and vendor negotiations across three centres.
• Served as principal operating partner to the Board and CEO, running monthly financial and operational reviews and holding overall P&L ownership to guide investment and hiring decisions.
• Institutionalised the business: led vendor selection and rollout of CRM (LeadSquared), invoicing (Zoho) and academic LMS platforms to digitise and standardise operations across all sites.
• Built the pricing, packaging and margin model for all business verticals, including competitor benchmarking, taking each from concept to scaled revenue contributor.
• Headed the academic function across all centres — academic planning, curriculum delivery oversight and faculty performance — while running structured CSAT and direct feedback loops that sustained education quality.
• Conceptualised and led Goscore Scientia '23 - Kuwait's largest science exhibition for the Indian community, generating 4,500+ leads that kick-started Goscore's market entry and coordinated multiple B2B campaigns across Kuwait with partner organisations and expat associations.
• Directed escalation management for high-visibility customer concerns and maintained a 100% CBSE Board Exam pass rate from the first year of operation.

Senior Academic Advisor at BYJU'S GCC (More Ideas General Trading LLC) (2019-12 – 2022-11)

• Promoted within 10 months in recognition of consistent performance and leadership contribution; ranked among Top Performers 2020–2022 on cumulative sales exceeding AED 1.5 million.
• Led a 10-member business development team to consistent target achievement, while coordinating institutional and retail B2B partnerships that broadened the organisation's acquisition channels.
• Coordinated B2B campaigns across Kuwait and was in charge of Kuwait office administration, including cash handling and day-to-day operational oversight.
• Supported operational excellence by monitoring CRM compliance, reviewing pipelines and preparing MIS reports for management — an early rep for the KPI/reporting discipline carried into the COO role.
• Mentored underperforming team members under a formal Performance Improvement Plan, lifting team achievement from 66% to 119% within three months.

Manager – Business Operations & Commercial Sales at Sigma Health Care (Aerofit) (2016-01 – 2019-08)

• Led operational planning, budgeting and project delivery for a 20-member technical team installing and servicing commercial fitness equipment across healthcare, hospitality, and educational institution clients in Kerala.
• Owned end-to-end project execution — technical proposals, tenders, contract negotiation and delivery - across large-scale, multi-site institutional accounts.
• Coordinated business operations across 10 direct outlets and 30 franchise partners for the sale of commercial and consumer fitness equipment, and played a key role in pricing a portfolio of 100+ products distributed through the network.
• Delivered a monthly turnover of ₹1 crore for six consecutive months during 2017–18, while sustaining an annual turnover of ₹10–12 crore in each of 2016, 2017 and 2018.

M.Tech in VLSI & Embedded Systems – SCMS School of Engineering & Technology (2015)

B.Tech in Electronics & Communication Engineering – Mar Baselios Christian College of Engineering (2013)