Harika Gunturi

Business Continuity and Disaster Recovery professional with 7+ years of experience in enterprise IT operations, ITSM frameworks, and incident/change management across global environments. Proven track record in defining RTO/RPO objectives, managing high-impact incidents, and aligning IT resilience with business risk strategies. Hands-on experience with ServiceNow ITSM and strong grounding in ITIL v4 practices.

Seeking to leverage deep operational expertise in a BCP/DR Manager role to drive resilience posture, lead tabletop exercises, and develop robust continuity documentation.

Business Continuity & Disaster Recovery Associate at MassMutual Global Business Services (2023-07 – Present)

• Lead BCP and DRP documentation initiatives, ensuring plans are comprehensive, regularly audited, and aligned with global regulatory standards including ISO 22301 principles.
• Define and govern RTO and RPO targets in partnership with application owners, infrastructure teams, and E-level stakeholders to ensure recovery commitments meet business expectations.
• Utilize ServiceNow ITSM to manage incident workflows, change processes, and knowledge base — laying groundwork for BCM module integration and automated recovery workflows.
• Facilitate tabletop exercises and simulated recovery drills to validate documentation accuracy and identify gaps in continuity strategy.
• Act as primary SME for resilience posture reporting, providing clear risk mitigation insights to senior leadership.
• Partner with cross-functional teams to align change management timelines with DR readiness, ensuring minimal disruption during go-live transitions and hyper care phases.
• Monitor KPIs and SLA performance dashboards, delivering operational insights that inform incident trend analysis and process improvements.
• Drive go-live readiness activities including disaster recovery validation, operational documentation, and governance tracking.

Application Support & DR Operations Engineer at LTI Mindtree Ltd (2022-09 – 2023-06)

• Supported disaster recovery and change implementation activities across enterprise applications in hybrid cloud environments, ensuring minimal disruption to production systems.
• Coordinated deployment readiness and failover validations in partnership with infrastructure and application teams.
• Monitored system performance post-change and managed stabilization during hyper care phases — key input to DR lessons learned.
• Contributed to knowledge transfer and documentation of recovery procedures for new applications and platforms.

ITIL Analyst / Incident Manager at Mindtree Ltd (2021-06 – 2022-09)

• Managed incident and change management processes in line with ITIL v4 best practices, reducing repeat incidents through structured root cause analysis.
• Maintained dashboards and reports tracking change success metrics, incident SLAs, and operational KPIs — directly feeding into BCP review cycles.
• Led post-implementation reviews to strengthen operational resilience and feed findings into DR and problem management processes.

Critical Incident Manager at Mindtree Ltd (2019-08 – 2020-05)

• Managed high-impact P1/P2 incidents end-to-end, coordinating technical bridge calls, stakeholder communications, and rapid service restoration aligned with SLA commitments.
• Maintained governance documentation for incident escalation, disaster scenarios, and executive reporting.
• Ensured business continuity during critical system outages through structured communication and swift escalation protocols.

B.Sc in Computer Science – Krishna University