Harikrushn Dhanani

Motivated IT Support Specialist seeking to leverage expertise in troubleshooting, system administration, and network management to contribute to organizational efficiency and security. Skilled in providing timely technical support, configuring and maintaining IT infrastructure, and analyzing firewall logs to mitigate potential risks. Dedicated to streamlining communication systems, ensuring accurate asset management, and collaborating with teams to deliver projects within strict deadlines.

Committed to enhancing workflow continuity and driving technological improvements that support business growth.

IT Assistance - Kiran Multi Super Specialist Hospital & Research Center - Surat, Gujarat

(2024-02 - 2025-08)

• Responded to queries on phone, via email or through IT ticketing system.
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
• Streamlined communication channels through the installation and configuration of VoIP systems.
• Collaborated with the IT team to successfully complete large projects within strict deadlines.
• Set up and maintained IP-PBX servers.
• Analyzed firewall logs and monitored incoming and outgoing network traffic using Firewall Analyzer to identify potential security risks.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

Master of Science - Cyber Security - Indus University (2025 - 2027)

B.C.A. - Information Technology - Bhagwan Mahavir University (2022 - 2025)

ITA-CS+ - Cyber Security - Red and White Multimedia Education (2022 - 2024)