Harini Murali

Aspiring Software Engineer passionate about designing scalable backend systems, high-performance APIs, and intuitive user experiences. Strong foundation in Java, Spring Boot, React.js, and Data Structures, with a keen interest in building reliable payment systems, distributed applications, and next-generation software platforms.

Trainee Engineer-Intern at Avasoft (2025-09 – Present)

• Developed hands-on expertise with Amazon Connect, configuring contact flows, call routing, agent queues, and customer interaction workflows.
• Contributed to the implementation of language-based routing solutions in Amazon Connect, enabling automatic assignment of customer interactions to appropriate language-specific agent queues.
• Worked with ServiceNow Incident Management, Customer Service Management (CSM), and Field Service Management (FSM) to support customer service and operational workflows.

Web Development Trainee at Crayond Full Stack Development Workshop (2024-09 – 2024-12)

• Completed a 4-month Web Development program conducted by Crayon'd; built components using React.js and Redux, focusing on responsive UI design and component-based architecture.

B.Tech (Honour) in Artificial Intelligence and Data Science – Bannari Amman Institute of Technology (2022 – 2026)

HSC in Biology-Mathematics – KOM Government Girls Higher Secondary School (2021 – 2022)