CRM Executive at Zippserv (2023-08 – 2025-11)
- Developed and implemented CRM strategies to increase customer engagement.
- Created, monitored and maintained reports on all aspects of the customer relationship management system.
- Analyzed data from surveys, focus groups, interviews and other sources to identify potential areas for improvement in customer experience.
- Designed customized CRM solutions for clients based on their needs and goals.
- Collaborated with internal stakeholders to ensure timely response to customer inquiries.
- Developed processes for efficient data entry into the CRM system.
Assistant CRM Executive at Zippserv (2022-08 – 2023-07)
- Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets.
- Managed email, SMS, and direct mail campaigns, increasing customer engagement rates by [X]% through targeted segmentation.
- Collaborated with marketing and product teams to deliver automated personalized communications, boosting retention rates.
- Coordinated with creative teams to brief email designs, landing pages, and promotional content, ensuring on-time project delivery.
Team Leader at Global Medspark Tech (2021-09 – 2022-06)
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Developed solutions to address customer complaints.
Customer Support Executive at M/s Sunrises Visas Services (2021-02 – 2021-08)
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
