Hariom Choudhary

Customer Support and Content Moderation Specialist with 3+ years of experience in BPO, customer engagement, and compliance. Skilled in communication, problem-solving, and process improvement. Seeking to leverage analytical and adaptability skills in a growth-oriented organization.

Content Moderator - TaskUs Private India Ltd

(2024-06)

• Reviewed and evaluated user-generated content to ensure compliance with community and legal standards.
• Identified and removed inappropriate, harmful, or misleading content (hate speech, violence, adult material).
• Monitored user interactions to maintain a safe online environment.
• Collaborated with legal and product teams to resolve complex cases.
• Trained new moderators on policies and best practices.

Outreach Coordinator - Annova Solutions

(2023-05 - 2024-06)

• Coordinated medical record retrieval across US facilities (EST, PST, MST, CST zones).
• Managed outreach operations and follow-ups with healthcare providers.
• Ensured timely submission and retrieval of patient records.
• Improved team efficiency by streamlining communication processes.

Customer Support Executive - Startek Aegis Global Limited

(2022-05 - 2023-01)

Flipkart Voice Process

• Handled 100+ daily inbound calls providing customer support and resolutions.
• Maintained KPIs and ensured high-quality service delivery.
• Developed customer-first communication skills to drive satisfaction and loyalty.

Bachelor of Science - B.Sc. - PMB Gujarati Science College

Higher Secondary - 12th - Fame Gurukul Academy

Matriculation - 10th - Fame Gurukul Academy