Haris Tahir

Benefits Operations Administrator with hands-on experience in Defined Benefits operations, supporting death pension and payroll matters, overpayment processing, payment setup, payment-related requests, operational reporting, and ticket management. Experienced in working within SLA/TAT requirements, performing manual payment activities and retroactive/interest calculations, preparing operational reports, and coordinating status updates with onshore teams. Strong focus on accuracy, timely resolution, documentation, and customer service.

Benefits Operations Administrator – Defined Benefits - ALIGHT SOLUTIONS

(2026-07)

Transitioned from Wipro with continuity of the same Defined Benefits responsibilities.

• Manage Defined Benefits tickets related to death pension and payroll matters.
• Perform weekly outstanding and overpayment checks and manage participant overpayment cases.
• Raise payment reversals through the BPS tool when required.
• Prepare estimates and daily death reports for the death team and manage assignments for overpayment and death tickets.
• Prepare LRD reports and share final status updates with the onshore team.
• Create manual PFLs and manual overpayment letters.
• Resolve tickets within SLA and TAT requirements while maintaining quality, accuracy, and timely service.
• Support payroll cut-off activities, including manual payment setups, payment-related edits, and participant payment requests.
• Complete manual payment setup for participants, alternate payees, and beneficiaries after performing retroactive and interest manual calculations.
• Work with GUI, MAESTRO, PCS, ATE, JIRA, and BPS as part of daily operational processing.

Benefits Operations Administrator – Defined Benefits - WIPRO

(2023-08 - 2026-06)

• Handled Defined Benefits tickets involving death pension and payroll-related matters.
• Performed outstanding and overpayment checks and supported participant overpayment processing.
• Raised payment reversals through the BPS tool when required.
• Prepared estimates, daily death reports, LRD reports, and status updates for the onshore team.
• Managed overpayment and death ticket assignments and worked to defined SLA/TAT expectations.
• Created manual PFLs and manual overpayment letters.
• Supported payroll cut-off activities, manual payment setups, payment edits, and participant payment-related requests.
• Processed manual payment setups for participants, alternate payees, and beneficiaries after retro and interest calculations.

Associate - UNIVERSITY18

(2021-01 - 2023-12)

• Performed collection calls on assigned accounts using predictive dialer and outbound calls, including recovery from delinquent accounts.
• Handled customer queries through calls, chats, and emails, providing end-to-end solutions within expected timelines.
• Resolved complex customer complaints transferred by the team while maintaining customer satisfaction.
• Maintained and updated customer information in the CRM system for operational and customer-care purposes.

Bachelor of Computer Applications - BCA - Jamia Hamdard University (2017-01 - 2020-12)

Senior Secondary School - M.P. Board (2016-12)

High School - M.P. Board (2014-12)