Harish Chalke
Sr. Consumer Service Executive (Back Office)
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About
A dedicated and detail-oriented professional with over 1 year of experience in Back Office Operations, Data Verification, and Customer Service. Skilled in handling international processes (Equifax), resolving consumer disputes, and managing financial documentation. Seeking a challenging role to utilize my technical skills in Tally, Excel, and data management to contribute to organizational growth.
Experience
Sr. Consumer Service Executive (Back Office) at Teleperformance (2024-12 – 2026-05)
Process: Equifax (International Process)
- Managed the back-end operations for Equifax, dealing with international consumer credit reports and CIBIL scores.
- Dispute Resolution: Analyzed and resolved consumer disputes regarding credit report errors and data discrepancies.
- Document Verification: Verified KYC and financial documents to ensure authenticity and compliance with international standards.
- Data Management: Accurate entry and updating of CIBIL scores and consumer records in the system.
- Coordinated with internal teams to ensure timely resolution of customer issues.
Collections & Back Office Executive at Motilal Oswal Home Finance Limited (2022-12 – 2024-10)
- Managed collections data and maintained accurate back-office records.
- Conducted customer follow-ups via calls and official WhatsApp communication channels for payment reminders.
- Acted as a liaison between front-office staff and customers to ensure smooth workflow operations.
Education
Bachelor of Commerce in B.Com – Mumbai University (2024)
H.S.C in Commerce – Maharashtra State Board (2020)
S.S.C – Maharashtra State Board (2018)
