Harish Sharma

IT Support Specialist at Taskus Private Limited (2024-05 – Present)

Diagnose hardware, software, and network issues, resolving 90% of user cases at first contact.
Provide technical support via helpdesk, on-site, and remote channels.
Maintain Active Directory, manage user accounts, OU, and group policies.
Install, configure, and update systems, maintaining compliance with security protocols.
Train staff on system best practices and IT security measures.
Document supports tickets and solutions, improving future issue response rates.
Continuously monitor system logs, CPU, memory, and network performance to maintain optimal functionality.
Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
Create, modify, and delete user accounts as needed.
Install and configure operating systems, applications, and software updates.
Ensure network file systems are correctly configured and accessible to authorized users.
Install, update, and maintain operating systems across all devices.
Regularly update firmware and software to protect against vulnerabilities.
Quickly diagnose and resolve system issues and outages to minimize impact.
Assist users with password resets to maintain access security.

PMO Coordinator (Operations) at Bluebash Consulting Pvt. Ltd. (2023-06 – 2023-12)

Assisted in project management documentation, resource allocation, and schedule planning.
Supervised project development, performed quality checks, and coordinated client meetings.
Managed tasks/tickets in Jira, collaborated cross-team to deliver project milestones.
Ensuring project deadlines are met.
Determining project changes.
Providing administrative support as needed.
Undertaking project tasks as required.
Developing project strategies.
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
Assess project risks and issues and provide solutions where applicable.

Technical Support Engineer at Concentrix Daksh Services India Pvt. Ltd. (2020-12 – 2023-02)

Researched/troubleshot hardware/software issues; resolved technical cases within SLA.
Escalated unresolved issues to L2 teams, maintained issue logs, documented technical knowledge.
Managed multiple open cases, prioritized resolutions, and delivered feedback according to client requirements.
Diagnosing and resolving problems related to computers, printers, peripherals, operating systems, and applications. This is often the primary duty.
Setting up new hardware, installing operating systems, and configuring software applications for users according to company standards.
Assisting users with network connectivity issues (wired and wireless), basic troubleshooting of network devices.
Providing technical support and guidance to end-users via phone, email, chat, or in person. Sometimes it involves creating user guides or conducting basic training sessions.
Performing routine maintenance tasks, applying patches and updates to operating systems and software to ensure security and stability.
Creating, modifying, and disabling user accounts in various systems (e.g., Active Directory).
Recognizing when issues require more specialized expertise and escalating them to senior engineers, network administrators.

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