Product Manager - Verizon - Hyderabad
(2024-12)
- Leveraged AI to redefine & structure the Plan offerings to improve the customer experience by aligning stakeholders like Marketing, Customer Success & Legal for Verizon Business Group.
- Successfully redesigned and executed plan change flow to improve conversion rates from 28.9% to 54% for SMB customers.
- Built strategy and roadmap to improve user adoption for newly launched Mobile App.
- Initiated and led a team to improve page performance for upgrade user journey by 15%.
- Owned & Managed product lifecycle from Ideation to Delivery and further measuring success for Plan Change user flow.
- Enabling service to sales user flows to improve revenues by customizing plans, improving upsell opportunities in user journeys.
- Mentoring junior PM's & exploring opportunities for process & efficiency improvements leveraging AI.
Senior Product Manager - GoTo Technologies - Bengaluru
(2022-04 - 2024-11)
- Successfully achieved customer retention goals for $10 million ARR product.
- Successfully migrated 86% of B2B customers to the new Training platform in 9 months.
- Improved Organizer and Attendee user experience resulting improved CES score from 5.2 to 6.0/7.0 in 6 months.
- Successfully led and delivered integration of PayPal payment services with events platform to drive revenue for Product (~$40k PA as payment fee) and Customers by facilitating paid events (~$1.9 million total value) on platform.
- Successfully led and delivered Miro integration with UCAAS platform products by coordinating and collaborating with cross functional teams and external stakeholders.
- Managed, developed and executed product initiatives, including product roadmap, feature designs, and documentation for UCAAS products like GoTo Meeting and GoTo Training.
- Data-driven and User-Centric approach for making decisions based on data points and outcomes of customer or user interviews.
- Worked closely with cross functional teams, such as sales, engineering, marketing, and customer success, to ensure product goals and objectives were met.
- Writing PRD's and user stories and aligning Engineering and UX teams on requirements with active participation are sprint ceremonies.
Product Manager - Amoga (Startup) - Bengaluru
(2022-01 - 2022-03)
- Developed business case for Sales domain to implement in Low code platform.
- Performed competitive product analysis, documented the use cases, assisted in creating roadmaps.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Associate Product Manager - Enate - Bengaluru
(2019-06 - 2021-12)
- Drove the products for Digital Workforce case and ticket management by integrating with RPA, OCR technologies and successfully launched connectors in Marketplace resulted in improved market presence, partnership.
- Lead prototyping, early ideation of new product features, demoed capabilities resulted in improved customer and partner relationship.
- Consolidated customers and stake holder feedback and converted the pain points to Features and User Stories.
- Owned and managed Innovation team and drive to improve product capabilities and enable Sales channels.
- Writing PRD and requirements for features and stories and working with Tech Teams on a day-to-day basis to prioritise and execute on product features and delivery.
- Identifying and gathering requirements, define features specs, and collaboration with cross functional teams to ship the product.
Product Engineer - Enate - Bengaluru
(2019-01 - 2019-05)
- Carried out process discovery effectively, researching customers, and drilling down into problems to develop a strong understanding.
- Implementation of Product, Conduct Product Training and developing POC's.
- Coordinated with Business, Technical and Cross Functional teams.
- Performed Gap analysis and feedback feature requests to the product team.
BSS Test Analyst - Virtusa - Bengaluru
(2015-08 - 2018-08)
- Executed payment processing through RBM and CRM, Collection process for business, consumer customers and customers in Debt Exclusion by invoking RBM API's and running OD jobs.
- Successfully tested and delivered 26 reports related to payment, billing and user journey while standardising to IFRS regulations.
- Generated mock-ups for design team to advocate new changes and get the client acceptance.
- Well acquainted with Telecom domain specially Convergys Billing system RBM to ensure smooth billing and payment processing.
- Familiar with CRM by acquiring B2B and B2C customers and provisioning products for BT - British Telecom.
- Discussions with design and component teams for Change Requests and delivering workarounds for live issues.
- Performing GUI, usability, user acceptance, system integration, regression and database testing.
Intern - 3X3 CONECT - Hyderabad
(2014-04 - 2014-05)
- Completed training on Big data and Hadoop technologies like PIG, HIVE to process structured and semi structured data using R language.
- Completed a project on Twitter sentimental analysis on 2014 Assembly Elections by getting the tweet data using twitter API.
