Harishma S

Reporting and Operations professional with 5+ years of experience across business operations, reporting, analytics, workflow management and process improvement. Skilled in Power BI, Tableau, SQL, and Advanced Excel with experience delivering dashboards, KPI reporting, workflow analysis and Operational insights.

Senior Business Immigration Analyst - Reporting at FRAGOMEN IMMIGRATION SERVICES (2023-01 – Present)

• Managed end-to-end reporting, business intelligence, and operational analytics across multiple business functions to support data-driven decision-making.
• Developed and maintained dashboards, KPI scorecards, and management reports to track performance metrics including productivity, capacity utilization, SLA adherence, and operational efficiency.
• Designed reporting frameworks for trend analysis, milestone tracking, and performance monitoring to improve visibility into key business processes.
• Analyzed large datasets to identify trends, performance gaps, risks, and opportunities for process optimization and operational improvement.
• Automated recurring reporting processes using Power Query, Excel Macros, and PowerShell, significantly reducing manual effort and improving reporting turnaround time.
• Collaborated with stakeholders to gather requirements, translate business needs into reporting solutions, and deliver customized dashboards and analytical insights.
• Conducted data validation, reconciliation, and quality assurance checks to ensure accuracy, consistency, and reliability of reporting outputs.
• Drove reporting standardization by identifying inefficiencies, improving templates, and implementing scalable reporting solutions and business performance insights.

BI Developer at ASQUARE TECHNOLOGIES (2021-09 – 2022-12)

• Developed Power BI and Tableau dashboards to support business reporting and decision-making.
• Created interactive reports and KPI dashboards for performance monitoring and trend analysis.
• Performed data extraction, transformation, and loading (ETL) using Power Query.
• Built data models and DAX measures to improve reporting accuracy and efficiency.
• Collaborated with business stakeholders to gather reporting requirements and deliver actionable insights.
• Published and maintained reports in Power BI Service and Tableau Server.

Data Management Professional at FLOREAT MEDICA PVT LTD (2020-09 – 2021-09)

• Generated and analysed weekly management reports to support business decision-making.
• Developed dashboards and performance reports to track sales trends and key business metrics.
• Assisted in the transition of reporting processes from Excel to Power BI.
• Monitored KPIs, retention trends, and sales performance across regions.
• Supported leadership with data-driven insights and operational reporting.

HR and ADMIN Assistant at SABI ELECTROMECHANICAL WORKS LLC (2016-02 – 2018-10)

• Managed employee administration, onboarding, and documentation processes.
• Prepared operational reports, Excel-based trackers, and management presentations.
• Coordinated with internal departments to maintain accurate records and support daily operations.

Master's degree in Communication Engineer – Anna University

Bachelor's Degree in Electronics and Communication – Calicut University

Certification in ORACLE 11g: SQL Fundamentals, PL SQL Fundamentals – Oracle