Haritha Himaj

Detail-oriented Operations & Administration Executive with experience in back-office operations, team coordination, workforce management, sales reporting, MIS, customer follow-ups, and office administration within the telecommunications sector. Experienced in coordinating rider teams across the UAE, monitoring attendance and performance, maintaining operational records, supporting sales teams, and managing customer payment follow-ups.

Backend Operations & Administration Executive - MarQ BPO Solutions - UAE

(2025-02)

• Lead and coordinate rider executives operating across different Emirates in the UAE, managing daily attendance, assignments, schedules, and meetings.
• Monitor rider performance and work quality, maintain operational records, and ensure timely submission of performance reports.
• Coordinate with sales staff to ensure smooth and timely processing of daily operations and maintain accurate sales records and MIS reports.
• Handle customer follow-ups for outstanding payments related to business telecommunications connections, providing timely and professional payment reminders.
• Maintain office records and schedules; coordinate meetings, employee login and ID card arrangements, and day-to-day administrative requirements.
• Support communication between sales staff, team leaders, and management, and assist with office cultural activities and employee engagement initiatives.

B.Sc. - Mathematics - Government Arts and Science College, Vypin (2020 - 2023)

PG Diploma - Montessori Teaching - Entri Elevate