Haritha Maran

AR Medical Billing professional with 5 years of experience optimizing insurance payments and improving AR efficiency. Proficient in NextGen and Epic. Strong in denial management, issue resolution, and process improvement.

AR Medical Caller – Hospital Billing at Guide House India Private Limited (2024-11 – 2026-04)

• Ensured timely payment from insurance companies by calling payer representatives to obtain claim status.
• Verified payment details (amount, method, cheque/EFT) for paid claims and documented all payer correspondence.
• Reviewed denial reasons and determined appropriate next steps including appeals, resubmissions, or write-offs.
• Navigated provider portals including Medicare, Gammis, Tricare, Availity, Cigna, Peachstate, UHC, and UMR.
• Maintained accurate, complete documentation of all claim follow-up activity.

AR Medical Analyst – Physician Billing at Coronis Ajuba (2021 – 2024)

• Managed accounts receivable for physician billing, ensuring accurate insurance reimbursement and reducing claim aging.
• Worked with NextGen (primary) and Epic (basic) to track and resolve outstanding claims.
• Operated clearinghouses — RealMed, Echo, and Waystar — to submit and monitor claim batches.
• Handled Credit Balance and Refund Process for 2 years, processing correspondence refunds accurately.
• Applied Denial Management knowledge to identify patterns, escalate disputes, and reduce recurring denials.
• Maintained thorough documentation of all analytical findings and follow-up actions.

Customer Support Specialist at Sutherland Global Services (2020 – 2021)

• Resolved customer inquiries promptly, achieving an 87% satisfaction rating.
• Developed and maintained customer service policies to ensure consistent complaint handling.
• Leveraged customer feedback to recommend product and service improvements.

B.Com in Computer Application – Asan Memorial College of Arts & Science (2020)

Higher Secondary (HSC) – MPB Govt Girls Hr Sec School (2017)

SSLC – Govt. Higher Secondary School (2015)