Harkamal Dhillon

Dynamic and accomplished professional with over 18 years of diverse experience spanning education management, operations, sales, HR, admissions, finance, and marketing. Known for strategic leadership, team building, and the ability to transform operations into centers of excellence. Adept at developing systems, managing multi-branch operations, and cultivating strong parent and community relationships.

Currently serving as Admissions & HR Head in a reputed International Baccalaureate (IB), ICSE, and Cambridge school near Amritsar, driving student enrollments, human resource excellence, and organizational growth.

Admissions & HR Head at Reputed IB, ICSE, and Cambridge School (2025-01 – Present)

Oversee end-to-end admissions for multiple curricula, manage HR operations, enhance institutional reputation through parent engagement, and implement policies for organizational excellence.

• Oversee end-to-end admissions for multiple curricula, ensuring strong enrolment growth.
• Manage HR operations, including recruitment, on-boarding, and staff development.
• Enhance institutional reputation through parent engagement and public relations.
• Implement policies that improve staff efficiency, retention, and organizational culture.

Private English Tutor at Private Practice (2025-01 – 2025-07)

Conducted English language and communication tuitions with customized learning modules based on individual strengths and academic goals.

• Conducted English language and communication tuitions, improving students' fluency, writing, and confidence.
• Customized learning modules based on individual strengths and academic goals.

Assistant General Manager (AGM) at Reputed Group of Schools (2024-02 – 2024-12)

Led finance, admissions, marketing, administration, COP, ERP, and parent relationship management across multiple campuses with focus on operational excellence.

• Led finance, admissions, marketing, administration, COP, ERP, and parent relationship management.
• Streamlined operational systems across multiple campuses.
• Fostered collaboration among academic and administrative teams to achieve institutional objectives.

Area Sales Manager (Sales & Academics) at Touchstone Educationals (2015-02 – 2023-11)

Supervised multi-branch operations, directed sales, academics, IT, HR, infrastructure, customer relations, and quality audits. Elevated branch performance standards and achieved consistent enrolment and revenue growth.

• Supervised multi-branch operations across Punjab and Rajasthan.
• Directed sales, academics, IT, HR, infrastructure, customer relations, and quality audits.
• Elevated branch performance standards, earning the Operational Excellence Centre recognition.
• Achieved consistent enrolment and revenue growth through innovative marketing and student engagement strategies.

PRO / Assistant Professor / Admission Manager at Gulzar Group of Institutes of Engineering & Technology (2014-03 – 2015-01)

Managed local and outstation admissions for engineering and management programs, conducted soft skills sessions, and strengthened institutional branding.

• Managed local and outstation admissions for engineering and management programs.
• Conducted soft skills and personality development sessions for students.
• Strengthened institutional branding through events, seminars, and outreach.

Center Head at TCY / BetterThink (2012-06 – 2013-06)

Oversaw complete center operations including administration, finance, counselling, and marketing. Drove student satisfaction and team productivity.

• Oversaw complete center operations, including administration, finance, counselling, and marketing.
• Drove student satisfaction and team productivity through proactive leadership.

Banking Sector (Sales & Collections) at Standard Chartered & HDFC Bank (2003-01 – 2008-12)

Managed retail banking sales and collections operations with consistent performance target achievement through customer-focused service.

• Managed retail banking sales and collections operations in Kolkata and Mohali.
• Consistently exceeded performance targets through customer-focused service and efficient portfolio management.

Bachelor's Degree in Graduation – University of Calcutta (2002)

Diploma in Computer Applications (DCA) – NIIT