Harman Bawa

Guest-focused hospitality professional with hands-on experience in front office operations, reservations, customer service, billing, and guest relations. Skilled in handling check-ins and check-outs, managing reservations, resolving guest queries, maintaining daily reports, and processing cash and digital payments. Strong communication, teamwork, problem-solving, and organizational skills with a positive and professional approach to guest service.

Front Office Receptionist - Nalanda Retreat Yoga and Wellness - Goa, India

(2025-09)

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage room reservations and assist guests with booking-related queries.
• Respond to guest requests, complaints, and concerns while maintaining a high level of service.
• Maintain daily occupancy records, reports, and front office documentation.
• Handle cash, card, and digital payments accurately.
• Maintain the daily cash drawer and ensure accurate financial transactions.
• Prepare invoices, bills, and required financial reports.
• Process refunds, deposits, and transaction records securely.
• Follow hotel policies, accounting procedures, and front office standards.

Customer Service Representative - Bookmark Jogi Mahal - Rajasthan, India

(2025-06 - 2025-08)

• Assisted customers with queries and provided professional customer service.
• Handled customer requests and ensured a positive service experience.
• Communicated effectively with customers and team members.
• Supported smooth day-to-day operations.

Hospitality / Aviation & Hospitality Training - Frankfinn Institute of Air Hostess Training (2024-06 - 2025-04)