Sr. Quality & Training Manager - Regenesys
(2022-11 - 2025-04)
- Designed and executed end-to-end sales enablement programs aligned with GTM strategy, improving overall sales productivity.
- Partnered with sales leadership to identify performance gaps and implement targeted enablement initiatives.
- Drove cross-functional alignment between Sales, Marketing, and Product to standardize sales messaging, improve communication consistency, and strengthen customer value proposition delivery.
- Built and scaled onboarding programs, reducing new hire ramp and accelerating productivity readiness.
- Developed role-based learning frameworks and training modules for sales teams, team leads, and frontline managers with the vision to improve win rates and deal quality.
- Implemented continuous learning initiatives including refresher trainings, coaching interventions, and knowledge assessments to improve sales readiness and overall team effectiveness.
- Enabled sales teams with coaching methodologies focused on call audits, behavioral coaching and feedback mechanisms.
- Conducted deal reviews and performance interventions to improve pipeline conversion.
- Created and deployed sales playbooks, battlecards, and objection-handling frameworks to improve discovery, storytelling, and pitching skills.
- Supported product launches with targeted enablement content and training.
- Tracked and improved key metrics: win rates, conversion rates, ramp time, and deal velocity.
- Built dashboards and reporting frameworks to measure enablement effectiveness.
- Demonstrated ROI of enablement programs through measurable sales outcomes, through performance improvement initiatives and coaching interventions.
- Led implementation and adoption of CRM and enablement tools such as Salesforce, Leadsqaured.
- Built and scaled onboarding programs & sales coaching framework across improving win rates by 14% and reducing onboarding ramp by 25%.
- Conducted Training Need Identification (TNI) and gap analysis to design targeted learning interventions aligned with business requirements.
Senior Quality Executive (Training role also) - Unacademy
(2021-05 - 2022-09)
- Led performance coaching and quality improvement initiatives for sales and learner-facing teams, driving enhanced communication effectiveness and process adherence.
- Partnered with business leaders and operations stakeholders to identify performance gaps and implement targeted coaching and enablement interventions.
- Conducted onboarding sessions, refresher trainings, and knowledge enhancement workshops to improve team readiness and accelerate productivity.
- Delivered structured coaching, call audits, and behavioral feedback sessions focused on improving conversion quality, customer engagement, and overall team performance.
- Supported sales enablement initiatives through process training, objection-handling guidance, and reinforcement of standardized communication practices.
- Collaborated with cross-functional teams to improve learning effectiveness, operational consistency, and customer experience outcomes.
- Conducted Training Need Identification (TNI) and performance gap analysis using audit insights and business metrics to design targeted learning interventions.
- Assisted in development of SOPs, coaching frameworks, quality guidelines, and process documentation aligned with business and operational goals.
- Tracked and analyzed key performance indicators including quality scores, productivity trends, and coaching effectiveness to support data-driven decision-making.
- Maintained performance dashboards and reporting mechanisms to provide actionable insights and support continuous improvement initiatives.
- Contributed to capability development and performance enablement programs through continuous coaching, calibration sessions, and stakeholder collaboration.
Sr. Quality Executive (Training role also) - Aakash Educational Service Pvt Ltd
(2019-07 - 2021-05)
- Managed quality assurance and performance improvement initiatives for learner support and sales teams, ensuring adherence to organizational and communication standards.
- Conducted structured coaching sessions, call audits, and feedback interventions to improve team performance, customer interaction quality, and operational effectiveness.
- Facilitated onboarding programs, refresher trainings, and process knowledge sessions for new hires and existing employees to strengthen capability development
- Partnered with operations and business stakeholders to identify performance gaps and implement targeted learning and coaching interventions
- Supported sales coaching and enablement initiatives through objection-handling guidance, communication improvement strategies, and process reinforcement activities.
- Training Need Identification (TNI) through audit analysis, performance reviews, and quality assessments to recommend focused development plans.
- Key performance metrics including quality scores, productivity, compliance adherence, and learner experience indicators to drive continuous improvement.
- Collaborated cross-functionally with training, operations, and business teams to improve performance readiness and support organizational goals through continuous learning initiatives.
Senior Analyst (Training Team) - KPMG Global Services Ltd
(2012-05 - 2014-08)
- Conducted performance analysis and identified operational improvement opportunities through audit findings, business insights, and stakeholder feedback.
- Supported process improvement and operational excellence initiatives by implementing structured quality and performance enhancement strategies.
- Conducted quality evaluations, calibration sessions, and governance reviews to ensure consistency in process compliance and customer interaction standards.
- Facilitated onboarding programs, refresher trainings, and capability development initiatives to improve employee readiness and performance.
- Conducted Training Need Identification (TNI) and gap analysis based on audit observations and performance metrics to support targeted learning interventions.
- Worked closely with business stakeholders to drive continuous improvement initiatives focused on productivity, quality, and customer experience enhancement.
- Utilized CRM and reporting tools including Salesforce and LeadSquared for performance tracking, reporting, and operational management.
Process Sales Executive - BA Continuum India Pvt. Ltd
(2009-04 - 2012-05)
- Worked for the Sales process to sell the Credit cards to the US clients.
- Identify the requirements to sell the matched product.
- Responsible for upselling and cross selling.
- Work according to the updates as in comes to the process.
- Responsible for achieving the Target given on the Monthly basis.
