Haroon Al Rasheed

Working in a Nokia GPON FTTx project as a Fault Management Engineer / L2 Engineer

Network Operations Associate II - UST Global - Bangalore, Karnataka

(2024-04 - 2025-10)

Working in a Nokia GPON FTTx project as a Fault Management Engineer / L2 Engineer

• Installing, Configuring, Monitoring and Maintaining Nokia GPON Products (OLTs - ISAM 7360,7362 and ONTs G-240W-C,E,J & G-010-P,Q,R) and Analogue, SNOM, VoIP Configuration
• Change Management, Problem Management, Performance Management and Preventive Maintenance
• Ticket management using ITSM (BMC Remedy, BMC Helix) and resolving the faults without breaching SLA and MTTR also Escalating and following ongoing faults via emails and VoIP calls (using LeadDesk)
• Dealing with multiple field vendors from South Africa (DFA, Link Africa, Liquid Telecom, UPMC, KCGC, U2tel, Vodacom Tx/EAS/ENS etc...)
• Tools used - Nokia 5520 AMS, Netcool, ITSM, Integrity, PuTTY, SMP, MSPI, Citrix Workspace, Forecelink, Service Now

Network Executive - Netlink ICT Pvt Ltd - Kochi, Kerala

(2020-10 - 2024-03)

• Configuration and troubleshooting on ONT's and ONU's (for different models)
• Configuration and troubleshooting on PON Technology (GPON, GEPON, EPON)
• 24/7 monitoring and troubleshooting of sites in Kerala circle
• Configuration of Cisco switches (SG300,SG350)
• Knowledge in fiber technology
• Configuration and troubleshooting network devices
• Resolving network problems and troubleshooting of LAN & WAN connectivity issues
• Daily backup of configuration devices
• Software and OS installation and updates
• Software demonstration and configuration
• Ensure the quality related to calls/data traffic on each node
• Handling operators and vendor co-ordination for smooth operation of network
• Resolution of faults, operation and maintenance

Bachelor of Technology - Computer Science and Engineering - Calicut University (2013 - 2017)

Network Engineering - Calicut, Kerala (2019)