Network Operations Associate II - UST Global - Bangalore, Karnataka
(2024-04 - 2025-10)
Working in a Nokia GPON FTTx project as a Fault Management Engineer / L2 Engineer
- Installing, Configuring, Monitoring and Maintaining Nokia GPON Products (OLTs - ISAM 7360,7362 and ONTs G-240W-C,E,J & G-010-P,Q,R) and Analogue, SNOM, VoIP Configuration
- Change Management, Problem Management, Performance Management and Preventive Maintenance
- Ticket management using ITSM (BMC Remedy, BMC Helix) and resolving the faults without breaching SLA and MTTR also Escalating and following ongoing faults via emails and VoIP calls (using LeadDesk)
- Dealing with multiple field vendors from South Africa (DFA, Link Africa, Liquid Telecom, UPMC, KCGC, U2tel, Vodacom Tx/EAS/ENS etc...)
- Tools used - Nokia 5520 AMS, Netcool, ITSM, Integrity, PuTTY, SMP, MSPI, Citrix Workspace, Forecelink, Service Now
Network Executive - Netlink ICT Pvt Ltd - Kochi, Kerala
(2020-10 - 2024-03)
- Configuration and troubleshooting on ONT's and ONU's (for different models)
- Configuration and troubleshooting on PON Technology (GPON, GEPON, EPON)
- 24/7 monitoring and troubleshooting of sites in Kerala circle
- Configuration of Cisco switches (SG300,SG350)
- Knowledge in fiber technology
- Configuration and troubleshooting network devices
- Resolving network problems and troubleshooting of LAN & WAN connectivity issues
- Daily backup of configuration devices
- Software and OS installation and updates
- Software demonstration and configuration
- Ensure the quality related to calls/data traffic on each node
- Handling operators and vendor co-ordination for smooth operation of network
- Resolution of faults, operation and maintenance
