Harrsha Ajmera

Highly dedicated and confident professional in Integrated Facilities Management (IFM) with strong ambition and efficient work ethic. Proven ability to collaborate with senior management, successfully managing IFM projects. Well-versed in Real Estate Industry culture and environment.

Track record of receiving client recognition for delivering projects with precision and dedication. Possesses sharp mind, quick adaptability, and values simplicity and adventure in personal and professional endeavors. Skilled in project management, client relationship management, and adept at problem-solving.

Aiming for challenging opportunities in IFM to showcase expertise in delivering high-quality and cost-effective facilities management solutions.

Work Experience

City Lead – Jones Lang LaSalle (JLL)

June 2024 - Present

• Spearheaded office management for a JLL account, serving as City Lead for two offices. - Oversaw global client relations with British Petroleum, ensuring high satisfaction levels. - Managed operations and maintenance of Soft and Technical services for client facilities, ensuring seamless functioning. - Led a diverse team of ground operations including Facility Manager, Transport, Expats, and FOE. - Efficiently handled business requirements, including setting up events and board meetings as per client's needs. - Streamlined landscape moves, additions, and changes process, optimizing IFM contract management with a focus on SLAs and KPIs. - Implemented efficient processes for timely invoice management and payment execution. - Directed and coordinated a team across two locations, ensuring smooth workflow for all workplace-related tasks. - Established streamlined processes for managing expatriates, ensuring timely delivery of assigned tasks.

Facility Manager – Cushman & Wakefield

Jan 2020 - Jun 2024

• Managed Mastercard global client operations at two sites in Mumbai (BKC & Andheri), ensuring compliance with regulations and maintaining meticulous records - Oversaw all soft and technical services for both office locations, demonstrating agility in adapting to COVID-19 safety measures during the office reopening - Facilitated seamless operations by managing work orders, purchase orders, and maintaining strong relationships with various AMC and soft service vendors - Supported business operations through on-site activities and effectively handled third-party staff, including invoicing and due diligence - Implemented comprehensive facility management, generating detailed reports such as MMR and QBR, and coordinated various site maintenance activities including battery replacement, fire extinguisher refilling, meter replacement, and air conditioner servicing - Provided weekly updates to the manager for Pan India operations, showcasing adaptability during the Return to Office program for Mastercard Facilitated business operations with on-site tasks

Graduated in Commerce