Harsh Desai

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Axis Bank Ltd. November 2020-Current Assistant Manager (Sales Department- Home loan , Mortgage loan and mutual fund)  Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.  Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.  Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.  Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction. HDFC Sales Pvt.

Ltd. March 2019-October 2020 Sales Officer (Home and Mortgage Loans)  Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up  Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.  Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.  Prepared sales reports with informative graphs and charts to outline key data.

Angel Broking Ltd. September 2018-February 2019 Sales Executive  Achieved sales goals and service targets by cultivating and securing new customer relationships.  Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.  Researched sales opportunities and possible leads to exceed sales goals and increase profits.  Analyzed past sales data and team performance to develop realistic sales goals.  Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.

Bachelors of Technology (Information Technology) 2017 Dharmsinh Desai University (DDU) Nadiad, Gujarat Diploma in Information Technology 2014 Bhagwan Mahavir University (GTU