Junior Operations Manager - Speaksaga
(2024-10)
- Run daily workflows and team schedules across ongoing projects, cutting delays by 17% and helping cross-functional teams meet weekly targets consistently.
- Lead onboarding and training for 25 new team members; built a structured playbook that reduced ramp-up time by nearly 50% versus the earlier process.
Senior Operations Associate - Speaksaga
(2024-10 - 2025-05)
- Managed end-to-end recruitment operations and maintained smooth execution across service workflows, achieving 110% of target through disciplined process management and effective use of recruitment tools.
- Coordinated with support, product, and engineering teams to resolve operational bottlenecks quickly.
- Guided a team of 34 members on daily execution and KPI tracking.
Business Support Specialist - Revolut
(2024-05 - 2024-09)
- Handled client queries as a primary point of contact, resolving issues quickly and maintaining a strong service experience.
- Worked on high-priority cases and projects, ensuring timely resolution and alignment with client expectations.
- Partnered with internal teams to improve support processes and reduce ticket turnaround time by 25%.
- Introduced workflow improvements that increased agent productivity by 20%.
- Supported customers at scale while consistently meeting performance metrics and service standards.
- Built strong customer relationships by thoroughly analyzing issues and delivering real-time, effective solutions.
- Maintained high customer satisfaction by addressing queries efficiently and consistently achieving key performance indicators (KPIs).
- Supported customers across day-to-day service queries and issue resolution in a high-volume environment.
- Maintained service quality by handling queries efficiently and following process standards.
Virtual Customer Support Executive - Amazon
(2023-07 - 2024-01)
- Led swift issue resolution, achieving high first-contact success and significantly reducing escalation rates.
- Kept clients informed proactively, ensuring positive customer experiences and fostering long-term relationships.
- Improved operational efficiency by staying updated on industry trends and evolving customer needs to provide tailored solutions.
- Developed a knowledge repository, reducing issue resolution time for repetitive queries by 40%.
Customer Support Specialist - Teleperformance
(2022-06 - 2022-12)
- Built strong customer relationships by thoroughly analyzing issues and delivering real-time, effective solutions.
- Maintained high customer satisfaction by addressing queries efficiently and consistently achieving key performance indicators (KPIs).
- Supported customers across day-to-day service queries and issue resolution in a high-volume environment.
- Maintained service quality by handling queries efficiently and following process standards.
Production Manager - Forever Living Products
(2020-03 - 2022-03)
- Expanded the sales network by recruiting, mentoring, and training 35+ sales representatives, contributing to a 30% increase in monthly sales.
- Improved lead conversion through sharper sales planning and execution, contributing to 25% growth in overall revenue.
- Built market reach through partnerships that strengthened customer retention and repeat engagement.
- Created structured training programs that improved team performance and reduced new-hire onboarding time by 40%.
