CEE (Customer Experience Executive) - Grade level E-2 – Deputy Manager - HDFC Bank Ltd.
(2024-11-18)
Work same as last bank
- Ensure compliance with KYC requirements for account opening, account maintenance. Implementing process improvement initiatives, laying down systems, policies to ensure smooth flow of transactions in accordance with procedures and agreed standards.
- Handle customers' issues and their resolutions ensuring that the Bank's service standards in achieving total customer satisfaction are achieved.
- Ensure strong monitoring of all transactions in the branch & maintain accurate MIS
CCR (Customer Care Representative) - Ujjivan Small Finance Bank
(2023-05-15 - 2024-11-14)
Distinguished career of around combining outstanding talent in Sales & Marketing and with matching high caliber skills in business development.
- Startup operations
- Relationship building
- Customer service
- Supervising customer service operations for rendering & achieving quality services. Adept at analyzing market trends to provide critical inputs for formulating selling and marketing strategies.
- Deft in designing and implementing systems and procedures with proven ability to maximize efficiency in operations.
- Responsible to ensure that branches function within defined policies and procedures, highlight control failures / break-down to Business Operations seniors for remedial actions.
- Enhancing and implementation of branch processes from both control and service perspective.
- Leading & monitoring the performance of team members to ensure efficiency in sales operations & meeting of target Focused client servicing with Strong analytical and problem-solving approach.
- Ensure compliance with KYC requirements for account opening, account maintenance. Implementing process improvement initiatives, laying down systems, policies to ensure smooth flow of transactions in accordance with procedures and agreed standards.
- Handle customers' issues and their resolutions ensuring that the Bank's service standards in achieving total customer satisfaction are achieved.
- Ensure strong monitoring of all transactions in the branch & maintain accurate MIS
Account Assistant and Vendor Coordinator - M/s Pranay Care Pvt. Ltd.
(2015-12-09 - 2023-05-10)
- Maintaining of account books, All vouchers entries in tally, maintaining the contact list of clients, stockholders, etc, Scheduling appointments, maintaining minutes of meetings, maintaining creditors Payments, Handling of calls & being able to respond to customers promptly and professionally.
- Keeping documentation easily retrievable, accurate records maintenance and proper filing
- Handling routine correspondence.
- Participation in office administration activities.
- Coordination with other departments and units.
- Other day to day secretarial activities
