System Engineer Trainee - Infosys - India
(2025-08)
Working with the client Liberty Global Europe to support and monitor entertainment channel operations.
- Used Grafana and Kibana dashboards to monitor system health, detect spikes, and identify data lag in real-time production metrics.
- Identified issues affecting single customers, specific cities, or entities as well as large-scale incidents using logs and dashboards.
- Performed manual testing to validate system functionality, stability, and performance.
- Raised incidents based on abnormal behavior, service degradation, or data inconsistencies.
- Collaborated with operations and support teams to resolve production issues efficiently.
DevOps Support Engineer Intern - E-corp Info Systems - Delhi, India
(2024-01 - 2025-02)
- Provided L1 technical support for Connectivity, CAPP, CCARE, and CWEB applications.
- Resolved login, application, and connectivity issues for users.
- Managed incident tickets ensuring timely resolution.
- Coordinated with internal teams for troubleshooting and fixes.
Python Developer Intern - Coders Cave - Remote, India
(2023-12 - 2024-01)
- Developed Python programs to solve real-world problems.
- Improved debugging and testing skills.
- Worked on application testing and code optimization.
