Harsha K Das Das

To pursue a challenging job that not only utilizes my technical skills, but also enhances my domain knowledge and provides an exciting environment and opportunity to grow along with the organization.

Process Associate - Tata Consultancy Services - Chennai

(2021-09 - 2023-04)

• Worked in the banking domain, monitoring, analyzing, and updating Letter of Credit transactions.
• Worked for the client Citibank (UAE) focusing on "Letter of Credit."
• Responsibilities included tracking money flow, identifying and reporting fraudulent or unauthorized transfers.
• Received appreciation for exceeding productivity targets (over 100%).

Customer Support Executive (Voice Process – Amazon) - Tech Mahindra - Mangalore

(2023-07 - 2023-12)

• Handled inbound calls, resolved customer queries related to Amazon online shopping.
• Ensured customer satisfaction by effectively managing product-related issues.

Senior Executive – International Voice Process - Hexaware Technologies - Chennai

(2024-02 - 2025-05)

• Supporting Vodafone (Qatar) customers via inbound and outbound calls.
• Provided troubleshooting steps and raised tickets for unresolved issues.
• Guided customers on resolution timelines and callback procedures.

Working for US process for Amazon NA - Tech Mahindra - Bangalore

(2025-09)

BBA (BPM) - Business Process Management - PSGR Krishnammal College for Women (2018-06 - 2021-05) Coimbatore

HSC - St. Hilda's School (2017-06 - 2018-03) Ooty, Tamil Nadu

SSLC (CBSE) - Woodside School (2015-06 - 2016-03) Ooty, Tamil Nadu