Harsha Veeramacheneni

Project Management graduate and Certified Scrum Master with 5 years of experience. Results-driven Quality Audit Analyst with extensive experience in ensuring compliance to client policy guidelines, leading process improvement initiatives, and supporting team performance. Demonstrated expertise in web development and ad operations with a strong track record of awards for excellence.

CSA - Teleperformance - Hyderabad, India

(2025-02 - 2025-08)

• Ensured quality compliance and performed quality checks for Google Ads Search, Billing, and Trust & Safety teams, improving review accuracy by 15%.
• Conducted Root Cause Analysis (RCA) on escalated issues, reducing error recurrence by 20% through targeted interventions.
• Monitored and evaluated over 1,500 account reviews monthly to maintain high standards and client satisfaction.
• Collaborated with cross-functional teams to implement process improvements, increasing productivity by 10%.

Senior Process Executive - Quality Analyst - Cognizant Technology Solutions - Hyderabad, India

(2019-11 - 2022-04)

• Performed thorough quality checks of agent reviews, ensuring adherence to process standards and client policies.
• Conducted root cause analysis, error segmentation, and trend analysis to enhance process quality.
• Shared feedback and performance reports with team members and management.
• Coordinated with team leads on associate performance, identifying training needs.
• Led calibration sessions with client and vendor teams to maintain quality alignment.

Associate Analyst - GlobalLogic - Hyderabad, India

(2018-07 - 2019-09)

• Conducted data analysis and delivered actionable insights for program improvements.
• Taking meetings with QA and SME sending MOM to agents.
• Enhanced team efficiency by 20% through onboarding and process optimization.
• Delivered detailed dashboards for stakeholder management and project execution.

Tax Analyst - Best Tax Filer - Hyderabad, India

(2017-11 - 2018-04)

Process Compliance & Client Operations: Managed client inquiries and operational service performance reporting with attention to accuracy and regulatory compliance. Documentation & Record Keeping: Maintained detailed records and documentation of client processing activities in alignment with procedure requirements.

Masters - Project Management with Data Analytics - University of Bedfordshire (2022-07 - 2024-08)

Bachelors Degree - Electrical and Electronics Engineering - ACE Engineering College (2012-08 - 2018-04)